Chikwesiri Uzoanya
Owings Mills,MD
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
Spettro LLC
01.2022 - Current
- Used ticketing systems to manage and process support actions and requests.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Set up network profiles, security permissions and file sharing systems.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Identified and resolved network congestion issues and bottlenecks.
- Analyzed network traffic and performance metrics to optimize system performance.
Sr. Business Analyst
Treilant
08.2021 - 01.2022
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Identified patterns and trends in large data sets and provided actionable insights.
- Created dashboards to monitor and track key performance indicators.
Systems Analyst
T-Rex Solutions
10.2018 - 08.2021
- Gathered requirements and performed gap analysis through design workshops with users.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Collaborated with upper management to drive strategy and implement new processes.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
Education
Bachelor of Science - Information Technology
Towson University
Baltimore, MD12-2019
Skills
- Project coordination
- Software development
- Document management
- Advanced computer proficiency
- Problem-solving skills
- Audit support
- Project management
- Operations management
- Confidential data management
- Information security
- IT risk management
- Software updates
- IT service management
- Stakeholder collaboration
- Excellent interpersonal skills
- Web development
Certification
The Home of Scrum (Scrum.org) – Professional Scrum Master I
Timeline
Information Technology Specialist
Spettro LLC
01.2022 - Current
Sr. Business Analyst
Treilant
08.2021 - 01.2022
Systems Analyst
T-Rex Solutions
10.2018 - 08.2021
Bachelor of Science - Information Technology
Towson University