Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline

CHINA CLARK

Temple Hills,MD

Summary

Versatile and accomplished professional with a successful track record in Fortune 500 companies, seeking a career transition that allows me to leverage my transferable expertise and make a meaningful impact in a different field. I am eager to learn in a nurturing environment that encourages growth and development. With a wealth of experience in navigating complex corporate environments, I am excited to bring my diverse skillset and proven abilities to a new challenge. My goal is to apply my adaptable mindset, problem-solving abilities, and strong work ethic to excel in a new role and contribute to the success of an innovative organization.

Overview

6
6
years of professional experience

Work History

Non-DOT Courier

FedEx
Washington, DC
07.2022 - Current
  • Operates various size vehicles to transport packages to designated locations promptly and safely, adhering to traffic laws and company policies while maintaining a high level of accuracy and timeliness in deliveries
  • Inspects packages for proper labeling, documentation, and compliance with FedEx's guidelines and regulations, identifying any damaged or potentially hazardous shipments, reports issues promptly, and ensures appropriate handling
  • Provides guidance and support to junior team members; offering training, coaching, and assistance as needed.

Sr. Social Media Email and Support Resolutions Specialist

Walmart
Remote
04.2020 - 06.2022
  • De-escalated and built valued connections amongst customers' who displayed their dissatisfaction(s) on social media platforms such as Instagram, Twitter, and Facebook, through negative reviews
  • First point of contact and direct communication for parcel and contracted Freight carriers, Pilot and Estes; Resolved errors, requests, and concerns per carriers and customers
  • Supported other tier agents and Supervisors by providing knowledge that our Knowledge Base tool may have not covered via phone or watercooler (chatroom); contributing effectiveness of their interactions on calls while ensuring timely resolution of complex issues are resolved and meeting the Companies metrics and SLA's (Service Level Agreement)
  • Followed up and concluded incidents that weren't resolvable during business hours and/or by front-line agents; Escalated unresolved or critical issues to the appropriate team, management, or technical support for resolutions
  • Navigated multiple systems including client-specific programs, ServiceNow, Email, Chat, Phone, and Adobe rooms with the use of two monitors.

Mental Health Technician

MedStar Washington Hospital Center
Washington, DC
07.2017 - 05.2018
  • Accurately documented all observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge
  • Conducted 15-minute and unscheduled walk through on patients, immediately responding to hazardous incidents or crises to preserve safe milieu
  • Handled various patient-oriented duties, including vital sign monitoring, medication administration and patient behavior assessments
  • Counseled patients, discussed substance use, and worked closely with individuals to identify positive and healthy life choices
  • Acted as liaison between resident and treatment team providing case management.

Education

CompTIA A+ Certification -

Self-Study
01.2023

General Studies -

Prince George's Community College
01.2018

Skills

  • Time management
  • Organization
  • Leadership
  • Training and development
  • Problem-solving
  • Critical thinking
  • Data entry documentation
  • Attention to detail
  • Call and chat center operations
  • Social media management
  • Active listening and empathy

Accomplishments

  • Marriott Int. Spirit to Serve 2016
  • Marriott Int. Spirit to Serve 2015
  • 2014 Marriott Marquis Opening Team
  • Class of 2013 CNA Valedictorian

References

References upon request

Timeline

Non-DOT Courier - FedEx
07.2022 - Current
Sr. Social Media Email and Support Resolutions Specialist - Walmart
04.2020 - 06.2022
Mental Health Technician - MedStar Washington Hospital Center
07.2017 - 05.2018
Self-Study - CompTIA A+ Certification,
Prince George's Community College - General Studies,

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CHINA CLARK