Taylor Cole
Federal Express Inc.
Mount Pleasant,TX
1
Certification
4
years of professional experience
Professional with track record of reliability and willingness to take on physically demanding tasks. Known for assisting in construction, maintenance, and logistics operations. Committed to team success and consistently meeting project goals through effective collaboration and adaptability.
Work History
Courier/DOT Courier
1 Year- Averaged 40-55 hours per week
- Operated logistics software to track shipments and manage delivery routes effectively.
- Coordinated timely delivery schedules to ensure efficient package routing and customer satisfaction.
- Collaborated with cross-functional teams to optimize delivery workflows and enhance service reliability.
- Monitored vehicle maintenance schedules to ensure compliance with safety regulations and reduce downtime.
Hub Driver
1 Year 1 Month- Averaged 40-50 hours per week
- Operated delivery vehicles to ensure timely and accurate product distribution.
- Coordinated logistics for inbound and outbound shipments, optimizing routes for efficiency.
- Directed fast-paced work environment, achieving timely delivery response with minimal supervision.
- Managed time efficiently by planning the most efficient route for delivery and pickup assignments.
- Inspected cargo for damage prior to pickup or delivery.
- Communicated with dispatch office about traffic delays and route issues to facilitate prompt problem resolution.
Front Desk Receptionist
1 Year 7 Months- Averaged 35-40 hours per week
- Greeted customers with a clean and professional appearance, enhancing first impressions and overall experience.
- Maintained a clean and neat outward appearance when welcoming and greeting customers
- Resolved customer issues swiftly, improving customer feedback ratings by 25% and notifying supervisors immediately when problems escalated.
- Organized office operations to improve workflow and communication, supporting overall team efficiency.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed guest check-in and check-out processes efficiently.
- Coordinated room assignments and maintained accurate reservation records.
Education
Bachelor of Science - Criminal Justice
- Relevant Coursework: [Juvenile Justice Systems ] & [Police Systems and Practices]
Associate of Science - Criminal Justice
- [SGA Officer] Cheteylar Cole
- [NTCC Library Scholarship] Cheteylar Cole
- [NTCC Work Scholarship Program] Cheteylar Cole
Skills
Logistics management
Vehicle operation compliance
Time management
Attention to detail
Data entry
Customer service
Verbal and written communication
Team collaboration
Critical thinking
Analytical skills
Office organization
Reliability and accountability
STATA proficiency
Certification
Department of Transportation Certified
Timeline
Courier/DOT Courier
Federal Express Inc.
08.2025 - CurrentRead More
Hub Driver
Hibbett Sports Inc.
07.2024 - 08.2025Read More
Front Desk Receptionist
Wyndham Hotel
07.2022 - 02.2024Read More
Stephen F. Austin State University
Bachelor of Science from Criminal Justice
Read More
Northeast Texas Community College
Associate of Science from Criminal Justice
Read More