China Montgomery
Royal Oak,MI
Summary
Sales Professional with 11+ years of experience driving customer acquisition, and consistently converting opportunities into revenue through effectively identifying needs, strategic follow up, and building rapport. Known for executing at a high level in a fast paced, target driven seing, managing competing priorities, and delivering results against aggressive targets.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Luxury Sales Advisor
Tapper’s
Novi, Michigan
11.2022 - Current
- Maintains President's Circle status annually, demonstrating continuous top performance in sales.
- Exceeds personal and organizational expectations by generating over $2.5M in total revenue annually.
- Maintains detailed CRM records to segment customers and execute targeted follow-ups, resulting in improved customer retention and consistent achievement of sales targets
- Handles high-end transactions with accuracy and discretion, maintaining strict confidentiality for clientele.
- Recognized as a key asset for multi-category product expertise in offsite trainings.
- Coordinates special orders for clients, liaising with vendors to ensure timely delivery of unique items.
Team Leader
Rocket Mortgage
Detroit, Michigan
06.2019 - 05.2022
- Established and communicated clear performance standards, consistently monitoring progress and delivering strategic, constructive feedback to optimize individual and team outcomes.
- Maintained CRM records to support pipeline visibility, strengthen forecasting accuracy, and ensure disciplined lead management throughout the sales cycle.
- Advanced team performance through structured coaching initiatives and the development of data-driven OKRs, resulting in measurable growth and sustained operational excellence.
- Managed and resolved complex, escalated mortgage loan matters with precision, ensuring regulatory compliance, risk mitigation, and exceptional client experience.
- Played a key role in talent advancement by leading evaluative discussions and contributing to informed hiring and promotion decisions aligned with organizational objectives.
- Collaborated closely with Divisional Leadership to drive continuous process
Office Manager/Laser Technician
PHR Centers
Plymouth, Michigan
06.2014 - 06.2019
- Managed clinic operations, including records, inventory, filing systems, and invoices, improving workflow efficiency.
- Operated FDA-compliant laser equipment, ensuring safe and effective treatments.
- Trained and mentored new team members on device use, safety, and documentation.
- Assisted Medical Director during Smart Lipo and VASER Lipo procedures, providing pre-, intra-, and post-operative support.
- Expanded client base and drove revenue growth through social media campaigns, networking, and exceptional client engage
Education
Associate of Science - Health Sciences
Washtenaw Community College
Ann Arbor, MI 09.2012 - 06.2016
Skills
- Team Leadership
- Strong Negotiation
- POS Systems
- Team Training and Development
- Visual Merchandising Proficiency
- Product Upselling
- Interpersonal Communication
Timeline
Luxury Sales Advisor
Tapper’s
11.2022 - Current
Team Leader
Rocket Mortgage
06.2019 - 05.2022
Office Manager/Laser Technician
PHR Centers
06.2014 - 06.2019
Associate of Science - Health Sciences
Washtenaw Community College
09.2012 - 06.2016