Shana Ferron
Brooklyn,NY
Summary
Administrative Assistant
Highly organized candidate experienced in providing comprehensive clerical and administrative support. Proven track record of managing daily office operations, coordinating calendars, scheduling appointments, and handling incoming and outgoing calls. Adept at creating and maintaining filing systems and using office software applications. Committed to providing outstanding customer service, and ensuring the accuracy of administrative tasks.
Overview
2027
2027
years of professional experience
Work History
Luxury Sales Advisor
Saks, Fifth Avenue
2025 - Current
- Clienteling
- Build long-term relationships with clients
- Follow up via text/email, remember preferences, invite them to events
- Personal styling
- Recommend outfits, designers, and trends tailored to each custome.
- Sales performance
- Meet or exceed individual sales goals (often commission-based
- Luxury service
- Deliver a high-touch, personalized experience (not basic retail service)
- Product expertise
- Know designers, fabrics, fits, and current fashion trends
- Store support
- Maintain visual standards, assist with merchandising, support events
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to ensure satisfaction.
Sale Associate
Bloomingdale's
07.2022 - Current
- Responsible for greeting customers, assisting them in finding products, providing information about merchandise, answering questions, processing sales transactions, and overall ensuring a positive customer experience while achieving sales goals, often by actively promoting product's. Also maintain inventory levels and store displays.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Computed purchases and received and processed cash or credit payment.
Administrative Assistant
Kingsbrook Jewish
03.2020 - 04.2022
- Prepared documents for meetings including agendas, handouts and other materials
- Facilitated communication between different departments within the organization
- Organized monthly expense reports according to company policies and procedures
- Scheduled and confirmed appointments for clients, customers, and supervisors
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner
- Compiled and entered data into various databases to ensure accuracy and completeness
Bra Fitting Specialist
Victoria's Secret
06.2017 - 05.2019
- Bra fitting: Uses their expert knowledge of bras and fit to help customers find the right size and style
- Maintained knowledge of current trends in the lingerie industry.
- Trained new employees on company policies related to bra fittings.
- Sales: Drives bra sales by selling bras directly to customers
- Customer service: Provides a great customer experience by engaging with customers and responding to their need's
- Goal setting: Participates in setting bra sales goals and tracks performance
- Store culture: Promotes the "Best at Bras" culture by inspiring and supporting others
Sales Associate
Macy's
11.2011 - 07.2017
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Accurately completed daily reports on sales activity
- Trained new employees on company policies and strong sales techniques
- Handled customer complaints and inquiries in a courteous and efficient manner
- Resolved conflicts arising from incorrect orders or damaged goods promptly and professionally
Sales Representative
DSW
08.2014 - 04.2017
- Worked with management teams to develop annual sales plans, goals, and targets
- Followed up with customers after sales to gain feedback
- Analyzed sales data and identified trends in order to maximize revenue growth potential
- Highlighted new products and company promotions during sales pitches
- Provided technical assistance to customers in order to resolve issues promptly
Education
Bachelor Of Science (B.S.) - Business
Medger Evers College
Brooklyn05.2024
Skills
- Employee Training
- Excel Spreadsheets
- Strategic Planning
- Microsoft Office
- Customer service
- Sales techniques
- Team collaboration
- Multi-tasking strength
- Shipment processing
- Relationship building
References
References available upon request
Timeline
Sale Associate
Bloomingdale's
07.2022 - Current
Administrative Assistant
Kingsbrook Jewish
03.2020 - 04.2022
Bra Fitting Specialist
Victoria's Secret
06.2017 - 05.2019
Sales Representative
DSW
08.2014 - 04.2017
Sales Associate
Macy's
11.2011 - 07.2017
Bachelor Of Science (B.S.) - Business
Medger Evers College
Luxury Sales Advisor
Saks, Fifth Avenue
2025 - Current