Shana Ferron

Clienteling●

Build long-term relationships with clients●

Follow up via text/email, remember preferences, invite them to events●

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Personal styling●

Recommend outfits, designers, and trends tailored to each custome.●

Sales performance●

Meet or exceed individual sales goals (often commission-based●

Luxury service●

Deliver a high-touch, personalized experience (not basic retail service)●

Product expertise●

Know designers, fabrics, fits, and current fashion trends●

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Store support●

Maintain visual standards, assist with merchandising, support events●

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Provided exceptional customer service, addressing inquiries and resolving issues promptly

to ensure satisfaction.LEAD CASHIER 09/2025 to 01/2026

Burlington Coat Factory Department Store, Brooklyn, NY

Supervise cashiers●

Support the team, answer questions, and keep things running smoothly●

• Prepared documents for meetings including agendas, handouts and other materials.
• Facilitated communication between different departments within the organization.
• Organized monthly expense reports according to company policies and procedures.
• Scheduled and confirmed appointments for clients, customers, and supervisors.
• Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
• Compiled and entered data into various databases to ensure accuracy and completeness.

• Each semester collects Outside Additional Professional Activities forms, syllabi, and any other required documents or materials.
• Coordinates department faculty recruitment efforts and records.
• Assures that proper forms and expenses are submitted in a timely manner, makes appointments and reservations, as necessary.
• Makes appointments and schedules Zoom meetings, as requested.
• Order and setup food for orientation.
• Orders department supplies and keeps supply cabinet and storage areas neat.

• Worked with management teams to develop annual sales plans, goals, and targets.
• Followed up with customers after sales to gain feedback.
• Analyzed sales data and identified trends in order to maximize revenue growth potential.
• Highlighted new products and company promotions during sales pitches.
• Provided technical assistance to customers in order to resolve issues promptly.