China Rouse
Philadelphia,PA
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. I am a Successful Flight Attendant with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude. Experienced professional offers over 2 years working in airline industry. Proven skills in responding to emergency situations and maintaining calm demeanor under pressure. Pursuing Flight Attendant position to provide exceptional customer service to travelers. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I am a valuable asset to any position I obtain.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Flight Attendant
Republic Airways Holdings Inc
Philadelphia, PA
06.2022 - 05.2024
- Provided safety instructions to passengers prior to takeoff and landing.
- Assisted passengers with stowing carry-on luggage in overhead compartments.
- Verified boarding passes and passports for all passengers.
- Delivered onboard customer service including food and beverage service.
- Greeted passengers, answered questions, and directed them to their seats.
- Responded to medical emergencies as needed during flights.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
- Cooperated with pilots and crew members while performing duties on board the plane.
- Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
- Offered answers to passengers' questions and resolved issues that arose during flights.
Guest Services Advocate / Cashier
Target
Philadelphia, PA
- Manage transactions with customers using cash registers
- Scan goods and ensure pricing is accurate
- Collect payments whether in cash or credit
- Issue receipts, refunds, change or tickets
- Redeem stamps and coupons
- Cross-sell products and introduce new ones
- Resolve customer complaints, guide them and provide relevant information
- Greet customers when entering or leaving the store
- Maintain clean and tidy checkout areas.
Daycare Teacher Worker
08.2020 - 11.2020
- Assisted in covering shifts when personnel were needed
- Monitored wellbeing of 12 infants
- Coordinated the child drop off and pick up process.
Hostess
Chili's Grill & Bar
Philadelphia, PA
05.2018 - 02.2020
- Greets and seats guests, presents menus to guest and informs guests about any specials
- Interacts with guests as they arrive and as they leave to ensure a positive experience
- Takes guest information and quotes wait times to guest.
Primark Retail Assistant
King Of Prussia
12.2018 - 04.2019
- Ensuring high levels of customer satisfaction through excellent sales service
- Maintaining outstanding store condition and visual merchandising standards
- Assist with the sales process by maintaining a fully stocked store.
Hostess
Olive Garden
Philadelphia, PA
- Greets and seats guests, presents menus to guest and informs guests about any specials
- Interacts with guests as they arrive and as they leave to ensure a positive experience
- Takes guest information and quotes wait times to guest.
To-go Specialist
Olive Garden
Philadelphia, PA
- Have knowledge of the menu to explain offerings to Guests
- Ensure an exceptional To-Go experience for every Guest
- Answer phone within three rings and assist Guests with placing To-Go orders
- Enter orders in proper sequence
- Able to operate POS system for transactions.
Home Health Aide
Vital Support Health Care
Philadelphia, PA
- Monitors patient condition by observing physical and mental condition, intake and output, and exercise
- Supports patients by providing housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals and snacks, and running errands
- Assists patients by providing personal services, such as, bathing, dressing, and grooming
- Helps patients care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene
- Helps family members care for the patient by teaching appropriate ways to lift, turn, and re-position the patient
- Advises on nutrition, cleanliness, and housekeeping
- Records patient information by making entries in the patient journal and notifying nursing supervisor of changing or unusual conditions
- Maintains a safe, secure, and healthy patient environment by following asepsis standards and procedures, maintaining security precautions, and following prescribed dietary requirements and nutrition standards.
R-Health Program
- Prepared meals for the community
- Researched Food nutrition facts
- Learned and executed sanitary protocol
- Mastered preventive mental health practice.
Education
Introduction to Sociology, English 15 -
Penn State dual enrollment program - Penn State Abington
05.2024
Some College (No Degree) - Biology Pre-med
Penn State University
State College Health Related Technology Career and Technical Education Program -
Kensington Health Sciences Academy
06.2020
Skills
- Emergency Care
- Regulatory Compliance
- Customer Service
- FAA Regulations
- Cultural Awareness
- Verbal and written communication
- Cash Handling
- Work Planning and Prioritization
- Coaching
- Overtime Management
- Client Service
- Team Supervision
- Documentation And Reporting
Activities
- Algebra and English Honors classes 2014- 2020
- Cooking Club 2017- 2019
Awards
- Honor Roll, 3 years
- Most likely to succeed award (2016)
- Distinguished Honor Roll, 1 year
- Most likely to succeed (2016)
- Penn State Certificate of Completion (2019)
References
References available upon request
Certification
- CPR
References
References available upon request.
Timeline
Flight Attendant
Republic Airways Holdings Inc
06.2022 - 05.2024
Daycare Teacher Worker
08.2020 - 11.2020
Primark Retail Assistant
12.2018 - 04.2019
Hostess
Chili's Grill & Bar
05.2018 - 02.2020
Guest Services Advocate / Cashier
Target
Hostess
Olive Garden
To-go Specialist
Olive Garden
Home Health Aide
Vital Support Health Care
R-Health Program
Introduction to Sociology, English 15 -
Penn State dual enrollment program - Penn State Abington
Some College (No Degree) - Biology Pre-med
Penn State University
Health Related Technology Career and Technical Education Program -
Kensington Health Sciences Academy
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