China Rutledge
Detroit,MI
Summary
Dynamic and reliable professional with extensive experience at USPS, excelling in customer service and efficient mail delivery. Proven ability to adapt to changing environments while maintaining accuracy and attention to detail. Strong teamwork and problem-solving skills enhance operational efficiency and customer satisfaction. Committed to upholding high standards of professionalism in all interactions.
Overview
12
12
years of professional experience
Work History
City Letter Carrier
USPS
Westland, MI
05.2021 - Current
- Delivered mail efficiently to designated routes, ensuring timely service and customer satisfaction.
- Maintained accurate records of deliveries and pickups, supporting operational efficiency.
- Adapted quickly to changing routes and schedules, demonstrating flexibility in fast-paced environments.
- Utilized postal equipment and technology for sorting and delivering mail effectively.
- Followed safety protocols while handling packages, ensuring compliance with regulations.
- Collaborated with team members to streamline daily operations and improve workflow processes.
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Provided exceptional customer service, addressing inquiries regarding mail and packages
- Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
Delivery Driver
Top Tier LLC
Romulus, MI
04.2020 - 05.2021
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Communicated with dispatch to confirm delivery schedules and address any issues.
- Documented delivery activities accurately, maintaining compliance with company standards.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Upheld high standards of professionalism while representing the company during interactions with customers.
Direct Care Worker
Quest Inc
Livonia, MI
02.2014 - 03.2021
- Provided compassionate care and support to individuals with developmental disabilities, ensuring their well-being and comfort.
- Assisted clients with daily living activities, fostering independence and enhancing quality of life.
- Implemented individualized care plans in collaboration with healthcare professionals to meet client needs effectively.
- Monitored and documented client progress, maintaining accurate records for ongoing assessments and evaluations.
Direct Support Professional
Community Choice Financial Inc.
Redford, MI
09.2016 - 05.2020
- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Developed and implemented personalized care plans to address individual needs and preferences.
- Monitored client progress and documented changes in health status or behavior for accurate reporting.
- Trained new staff on best practices for client care, ensuring adherence to safety protocols and company policies.
- Coordinated recreational activities that encouraged social interaction and community engagement among clients.
- Provided emotional support and companionship to clients, fostering positive relationships and trust.
- Maintained clean, safe, and well-organized patient environment.
- Advocated for client rights and needs within the community, enhancing access to resources and services.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Pharmacy Technician
CVS Pharmacy
Detroit, MI
02.2017 - 05.2018
- Processed prescriptions accurately, ensuring compliance with pharmacy regulations and policies.
- Managed inventory levels, maintaining stock accuracy and minimizing waste through efficient ordering processes.
- Operated pharmacy software to input prescription data and manage patient records effectively.
- Collaborated with healthcare professionals to resolve medication-related inquiries and enhance patient care services.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
Daycare Assistant Teacher
Choice Schools Associates LLC
Southfield, MI
09.2013 - 03.2015
- Assisted in developing and implementing age-appropriate lesson plans for diverse learning needs.
- Supervised daily activities, ensuring a safe and engaging environment for children.
- Facilitated communication with parents regarding children's development and classroom activities.
- Organized educational materials and resources to enhance classroom learning experiences.
- Implemented behavioral management techniques to promote positive interactions among students.
- Participated in training sessions to further develop skills in child development and education practices.
- Maintained accurate records of attendance, incident reports, meal counts, and other essential documentation as required by state regulations or center policies consistently.
- Ensured child safety by maintaining a clean, organized, and hazard-free facility at all times.
- Arrived at assigned areas on time, prepared, and ready to work.
- Supported students'' emotional growth by fostering a nurturing, inclusive, and respectful classroom atmosphere.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Complied with strict safety and organizational regulations, policies, and procedures.
Education
General Studies
Bradford Academy
Southfield, MI06.2012
Skills
- Safe driving
- Sorting accuracy
- Accountability
- Supply management
- Report preparation
- Technology use
- Documentation & recordkeeping
- Service sales
- Schedule management
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Adaptability and flexibility
- Relationship building
- Goal setting
- Professionalism
- Written communication
- Equipment maintenance
Timeline
City Letter Carrier
USPS
05.2021 - Current
Delivery Driver
Top Tier LLC
04.2020 - 05.2021
Pharmacy Technician
CVS Pharmacy
02.2017 - 05.2018
Direct Support Professional
Community Choice Financial Inc.
09.2016 - 05.2020
Direct Care Worker
Quest Inc
02.2014 - 03.2021
Daycare Assistant Teacher
Choice Schools Associates LLC
09.2013 - 03.2015
General Studies
Bradford Academy