CHINELO EWUZIE

Facilitated my mother in her journey to regain mobility and now she can walk with a walker.

Created a plan of extra therapy hours, 2 per week including occupational, psychological and physical therapy.

Trained her on basic skills like climbing the stairs, cooking her own meals and driving to the grocery store in my absence.

Led team of 3 nephews to take turns watching her until she was 100% independent.

• Provided customer service by greeting, maintaining eye contact, assisting to customer needs, and responding to customer inquiries
• Consistently meeting and exceeding goals
• Among top 10 percent performers
• Stayed up to date on new product offerings & made recommendations to customers based on their interests
• Resolved 94% of customer questions or issues with humane and sympathetic approach
• Managed cash register, processed transaction, and documented sales with precision in accordance with company policies
• Exceeded targets in terms of sales volume and customer satisfaction by 30%
• Trained associates exceeded organizational goals which contributed to increase revenue and productivity
• Driven by strong sense of purpose, strive to create positive and collaborative work environment that empowers team members to achieve their full potential.

• Organize customer service team's workload fairly and efficiently to ensure staff readiness for daily schedules.

• Trained new employees on resolving client issues and improved sales quotas by 25 percent
• Introduced promotional offering and services that made impact on customer
• By combining active listening, empathy and patience, consistently ensured that team members felt heard, understood, and valued, which ultimately resulted in highly engaged and motivated team.