Chinelo Umeh
Minneapolis,MN
Summary
Strategic Product Manager with proven experience in the tech industry. Known for robust leadership skills and adeptness at driving product development from inception to execution. Successfully implemented innovative strategies, improved operational efficiencies, and spearheaded cross-functional teams to boost product quality. Strong expertise in market research, data analysis, and stakeholder management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Product Manager (Digital Solutions)
United Airlines
Houston, USA
01.2020 - Current
- Owned the end-to-end product lifecycle for aviation digital features including Miles as a Form of Payments, Preordered Meals, Extra Leg Room, Birthday Coupons, Pause & Resume Plans, and Refund Automation, boosting passenger satisfaction scores by 18%, using Jira and Confluence for backlog management and Azure DevOps for delivery tracking.
- Partnered with loyalty and IT teams to enhance rewards programs, leveraging Tableau dashboards and SQL queries to analyze customer behavior, resulting in a 12% increase in repeat bookings.
- Released multiple SaaS product updates for aviation clients, achieving 25% higher adoption rates by integrating customer feedback surveys (Qualtrics) and visualizing results in Power BI.
- Transitioned teams from traditional delivery to Agile product management, using Jira workflows and TeamCity pipelines, reducing release cycles by 30%.
- Launched aviation technology products that reduced passenger wait times by 22%, monitored through DataDog analytics and validated via Tableau KPI dashboards.
- Introduced digital features such as self-service check-ins and in-flight ordering, improving customer satisfaction scores by 15 points, tracked via Qualtrics surveys and SQL data analysis.
- Collaborated with flight operations and ground staff to digitize manual processes using Azure DevOps task boards and Confluence documentation, saving approximately 120 staff hours weekly.
- Drove product enhancements in ancillary services that increased airline revenue by approximately $4.2M annually, tracked with Tableau financial dashboards and Power BI reports.
Agile Product Specialist
Wells Fargo
Minneapolis, MN
01.2020 - 11.2020
Directed the end-to-end development of secure mobile banking features, achieving a 95% on-time delivery rate by leveraging Jira and Confluence for sprint reporting, backlog management, and risk tracking.
• Facilitated PI Planning and roadmap alignment in a SAFe environment using Azure DevOps boards, ensuring stakeholder priorities were met and increasing delivery efficiency by 20%.
• Optimized mobile app feature adoption by analyzing SQL queries and Tableau dashboards to track user behavior, resulting in a 15% improvement in customer engagementand better product prioritization.
Education
Bachelor of Science - Computer Science
University of Lagos
Lagos, NigeriaSkills
- Strategic Product Leadership
- Teamwork and collaboration
- AI-Powered Decision Making
- Predictive Analytics
- Product roadmaps
- Data-driven decision making
- SQL
- Tableau
- Power BI
- DataDog
- Qualtrics
- Agile Product Management
- Scrum
- Kanban
- SAFe
- Jira
- Confluence
- Azure DevOps
- Automated Workflows
- Customer-Centered Design
- Journey Mapping
- Risk Management
- Market Intelligence
Websites
Certification
- Certified ScrumMaster (CSM), 01/01/20
- Enoverlab Institute (Advanced Product Management), 01/01/22
Accomplishments
- Boosted Airline Revenue & Engagement, Launched aviation digital products (Miles as Payment, Preordered Meals, Extra Leg Room, Pause & Resume Plans) generating $4.2M in annual revenue and lifting passenger satisfaction by 18%.
- Scaled AI-Driven Personalization, Implemented predictive analytics and recommendation engines that improved upsell conversions by 12%, reduced support tickets by 15%, and increased satisfaction scores by 15 points.
- Accelerated Time-to-Market, Reduced release cycles from 6 months to 10 weeks by embedding Agile practices, resulting in 25% higher adoption rates of new digital features.
- Optimized Refund & Loyalty Processes, Automated workflows with Jira pipelines and Azure DevOps, cutting refund turnaround by 40% and driving a 12% increase in repeat bookings.
Timeline
Agile Product Specialist
Wells Fargo
01.2020 - 11.2020
Product Manager (Digital Solutions)
United Airlines
01.2020 - Current
Bachelor of Science - Computer Science
University of Lagos