Chineze Obi

• Conducts statistical analysis on large data sets to identify patients' behavior patterns and improve targeting for marketing campaigns
• Analyze data related to prescription medication usage, pricing trends, and patient demographics, and use this information to inform decisions about patient safety, process optimization, and product and service development
• Develop and implement predictive models to reduce patient churn by 10%
• Create interactive dashboard using Tableau, to improve data accessibility and decision-making speed
• Develop data-driven strategies and drive business insights
• Data visualization and data mining
• Optimizing data processes to enhance operational efficiency.

• Creating, writing, and updating therapeutic class reviews (TCR) and other drug information-related questions that arise in management of PDL
• Clinical preparation work for Medicaid P & T committee meetings.
• Develop strong relationships with healthcare providers to optimize patient care and medication adherence
• Assist in development of policies and procedures related to pharmacy operations, promoting compliance with legal regulations and best practices by 10%
• Maintain appropriate drug records and completed reports as necessary

• Implemented drug coverage policies (criteria) for clients like Well Sense, Boston, Blue Cross
• Blue Shield, Emblem, World Trade Center (WTC), Medical Mutual of Ohio (MMO), Centene, etc
• Within Utilization Management (UM) intake tool, like, etc
• Gathered and ensured that criteria intent was implemented accurately and met business intent within standard timelines
• Responsible for defining system requirements associated with Pharmacy Prior Authorization and
• Pharmacy Claims systems, documentation, design, testing, training, and implementation support using appropriate templates or analysis tools
• Identified medications and immunizations covered by Medicare Part D
• Recalled factors that may contribute to Medicare beneficiaries selecting non-optimal plans
• Identified resources and tools that pharmacists can use to help patients select plans
• Performed MTM reviews in compliance with Medicare Part D and NC Medicaid, thorough knowledge of outcomes of Pharmaceutical Health Care online, record keeping, and billing
• Adhered to all Medicare Part D policies and procedures
• Pharmacy experience in a managed care setting supporting Medicare Part D Coverage
• Determinations, and/ or Redeterminations (Appeals) are highly desired
• Provided medical care by optimizing drug therapy and improving patient therapeutic outcomes
• And assisted in identification and prioritization of medication-related problems
• Used job aids/tools to put drug coverage policy intent into criteria question sets utilized by UM review tool
• Implemented Cigna drug criteria intent within UM review tool and ensured that what is implemented accurately meets business intent
• Supported necessary operational tasks associated with changes to drug criteria
• Served as subject matter expert on drug criteria implementation at business meetings
• Prior authorization criteria configuration
• Creation, revision, and update of criteria template from policies/intents
• Identified, managed, and documented status of open issues
• Led in requirements review for core Pharmacy functions and identified and designed appropriate changes
• Hard coding of non-version and PA exceptions
• Understood and related functional requirements to application or infrastructure requirements
• Led in development and execution of test plans and scenarios for all Pharmacy function changes to designs and for core business systems and related processes
• Led development and execution of test plans and scenarios for all Pharmacy function changes to designs and for core business system and related process
• Conferred with other subject-matter experts and documented cross-organizational requirements
• Performed any other job duties as requested
• Coded smart keys of drugs documented and created branching logic in criteria development from policies/intents.
• Enhanced client satisfaction by providing expert financial advice and personalized investment strategies.
• Advised on organizational structure and human resource management to promote efficient business operations.
• Coordinated work or project dedicated to raise awareness of need, applying strong project, and team leadership to enhance success.
• Built and maintained relationships with clients to provide ongoing support.
• Produced detailed reports outlining key issues and proposed solutions.
• Oversaw career and job fairs to connect students with area schools and employers.
• Developed and implemented student guidance plans to foster academic success.
• Educated students on college admissions process and scholarship requirements.
• Used standardized assessments to evaluate abilities, interests and characteristics of different students.
• Collaborated with parents and teachers to help students reach potential.
• Planned and promoted career planning presentations, work experience programs and career workshops.
• Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
• Encouraged students to explore age-appropriate and career-related opportunities.
• Helped students develop organizational, time management and study skills.
• Collaborated with parents, school faculty and social workers to address problems and grow student success.
• Advocated for students to access available resources.
• Assisted students in exploring and selecting career paths.
• Advised students on educational, career and social opportunities.
• Monitored student progress to drive successful academic outcomes.
• Analyzed student academic records to assess educational and career goals.
• Developed and implemented individualized academic plans for students.
• Empowered students through counseling and skill-building exercises.
• Provided resources to support students in achieving career goals.
• Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
• Facilitated communication and collaboration between departments to help business function smoothly.
• Worked closely with tax professionals to ensure proper tax planning strategies were integrated into each c overall financial plan.
• Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
• Streamlined communication processes, ensuring clients received regular updates on their investments and financial plan progress.
• Promoted customer loyalty programs to increase customer retention and repeat purchases.
• Trained new and existing employees on customer service best practices to improve overall customer handling skills.
• Increased client portfolio performance through diligent market research and analysis for optimal asset allocation.
• Planned, developed, and implemented strategies to convey information with key decision makers.
• Monitored customer service operations to confirm compliance with quality standards.
• Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
• Contributed insights during team meetings aimed at optimizing firm-wide processes and procedures for increased efficiency.
• Evaluated potential investment opportunities, utilizing both qualitative and quantitative methods to assess viability.
• Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
• Provided support in negotiations and legal matters to help client negotiate complex business negotiations and legal issues.
• Conducted thorough reviews of clients'' existing financial plans, identifying areas for improvement or adjustment.
• Assisted in the development of training materials for new advisors, improving overall team performance.
• Negotiated favorable terms for clients when executing transactions or securing loans, maximizing their financial benefits.
• Provided guidance on marketing and sales strategies to help clients reach new customers and increase revenue.
• Collaborated with internal teams to develop comprehensive financial plans tailored to individual client needs.
• Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
• Implemented innovative marketing strategies to increase visibility within the local community and generate leads.
• Gathered and analyzed customer feedback to inform product and service improvements.
• Improved processes by recommending operational changes.
• Conducted workplace compliance training to reduce liability risks and operate effectively.
• Developed and maintained strong relationships with other industry professionals, such as attorneys or accountants, to provide comprehensive financial services to clients.
• Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
• Anticipated responses and prepared clear and articulate answers.
• Delivered informative presentations at seminars, educating prospective clients on personal finance topics such as retirement planning or wealth management strategies.
• Participated in networking events to expand professional connections and attract new clientele.
• Worked closely with tax professionals to ensure proper tax planning strategies were integrated into each client''s overall financial plan.

Managed pharmacovigilance cases, and supported signal detection, evaluation, and risk management activities which drove reports related to continual assessment of benefit-risk for all products

• Provided scientific review and interpretation of safety data for preparation and authoring of aggregate reports including but not limited to Signal Evaluation
• Reports, PBRERs, and PSURs assessment report responses
• Performed day-to-day Pharmacovigilance (PVG) activities within highly regulated environment, driven by strict timelines: collection, monitoring, assessment, evaluation, research, and tracking of safety information, data entry, coding and assessment of adverse events, case review, follow-up, tracking of reports, and regulatory reporting activities
• Maintained distinctive quality and commitment as operating philosophy in all processes
• Acted as client contact for aggregate reports, signal management, and regulatory intelligence functions
• Continually sought out ways to enhance customer service experience both internally and externally
• Maintained distinctive quality and commitment as operating philosophy in all processes
• Contributed to and performed medical writing/analysis of aggregate safety data and reports (both periodic and ad hoc)
• Performed aggregate report (PBRER/PSUR) review and generation
• Monitored and managed GPS mailboxes regularly
• Communicated with safety vendor regarding individual case safety reports (ICSR) and aggregate reports/line listings
• Managed reviews of ICSRs, listings, tables, and figures for completeness and quality as needed
• Managed (serious) adverse event reconciliation of databases and listings (post-marketing) as required
• Collaborated with internal teams (including clinical, medical, or regulatory) and external parties (including HCPs, consumers, or contracted resources) to obtain safety information
• Participated in and takes minutes of meetings as required
• Supported generation of aggregate safety reports
• Communicated with business partners or distributors regarding receipt and transmission of safety information as per applicable safety data exchange agreements
• Attended GPS operational meetings and contributed as SME to topics discussed
• Proactively identified issues and areas for improvement and escalated appropriately
• Contributed to development of new processes and procedures
• Supported implementation of new processes and systems as required
• Performed other tasks as assigned by manager
• Worked with submissions team and physicians to create and deliver Periodic Safety
• Reports to clients
• Developed and conducted signal detection activities and adverse event trending analysis and prepared signal detection and trending reports
• Assisted in creation, review, and implementation of documents and/or tools to align and improve pharmacovigilance processes
• Addressed client questions on report management and processes, as well as completed client notifications as required for report management
• Case and event assessment
• Provided signal detection analysis within aggregate reports
• Report Type/Reportability
• Event MedDRA coding
• Seriousness and expectedness at event and case level
• Accuracy and completeness of narrative
• Addressed client questions on case management and processes
• Liaised between quality control and other departments and contractors, providing project updates and consultation
• Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms
• Drafted technical documents such as deviation reports, testing protocol and trend analyses
• Assessed products or services to evaluate conformance with quality standards
• Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release
• Created testing protocols to be used across product lines
• Conducted data review and followed standard practices to find solutions
• Conducted investigations into questionable test results
• Reviewed production processes and identified potential quality issues
• Performed routine maintenance and calibration on testing equipment
• Collected and analyzed data to measure effectiveness of quality control processes
• Developed and implemented procedures to meet product quality standards
• Inspected items and compared against standards to meet regulatory requirements
• Recorded and organized test data for report generation and analysis
• Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders, and engineering specifications to meet contract compliance regulations
• Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements
• Monitored testing procedures and verified performance of tests according to established item specifications and protocol
• Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes
• Reported problems and concerns to management
• Performed tests and inspections to conform to established standards
• Read scientific literature and bibliographic sources
• Supported inspections, visits and audits as well as CAPAs management
• Responded to requests from regulatory agencies and notified to share information
• Assessed and distributed pharmaceutical product adverse event documents
• Reviewed, compiled and analyzed data for safety database management
• Trained staff and updated training documents to meet regulations and standards
• Assisted with preparation and implementation of pharmacovigilance agreements and contracts
• Conducted case reconciliation with internal departments, distributors, affiliates and business partners
• Authored and managed regular safety update reports
• Monitored deliverables for quality and adherence to regulatory reporting timelines
• Oversaw adverse events case reporting and conducted follow-up
• Developed new or improved pharmacovigilance procedures
• Enhanced drug safety monitoring by conducting comprehensive case analyses and assessments
• Supported audits and inspections by providing necessary documentation and showcasing adherence to established pharmacovigilance procedures
• Evaluated new technologies and tools for better management of drug safety data within the organization
• Established effective communication channels across departments for efficient information flow related to product safety concerns
• Coordinated with medical writing teams for accurate representation of safety data in regulatory documents
• Assisted in the preparation of periodic safety update reports, providing comprehensive reviews of product safety data
• Contributed to the development of standardized operating procedures, ensuring a consistent approach to pharmacovigilance tasks across the organization
• Actively participated in post-marketing surveillance studies, gathering valuable insights on drug usage patterns and associated risks
• Developed strong working relationships with health authorities, ensuring prompt communication of safety updates
• Maintained up-to-date knowledge of global regulations and guidelines related to pharmacovigilance practices
• Mentored junior staff members, enhancing their skills and knowledge within the field of pharmacovigilance
• Contributed to quality improvement initiatives within the department, driving continuous enhancements to pharmacovigilance operations
• Conducted detailed signal detection activities to proactively identify emerging safety trends in marketed products
• Improved adverse event reporting accuracy through rigorous data validation and trend analysis
• Played a key role in the implementation of risk management plans, mitigating potential medication-related risks
• Collaborated with cross-functional teams for seamless integration of pharmacovigilance systems in clinical trials
• Minimized risk to patients by promptly identifying and addressing potential safety concerns with medications
• Proactively addressed potential discrepancies in adverse event reporting through thorough investigation and resolution efforts
• Managed timelines effectively, ensuring timely completion of critical deliverables within the realm of pharmacovigilance responsibilities
• Streamlined pharmacovigilance processes for increased efficiency in regulatory submissions
• Evaluated safety profiles, wrote signal detection reports and monitored document filing and archiving

• Covid-19 Vaccine Project and Oncology Medications
• Lifecycle safety (Pharmacovigilance, Medical Information, Aggregate Reporting in creation of DSURs, PBRERs/PSURs, NDA Periodic Reports, and IND Annual Reports and
• Risk Management)
• Assisted in development of project-specific safety procedures, workflows, and templates
• Assisted in project-specific safety database setup, development of data entry guidelines, and user acceptance testing
• Triaged incoming reports for completeness, legibility, and validity
• Performed electronic documentation and quality control of drug safety information
• Data entry of case reports into safety database/tracking system
• Requested follow-up and perform query management
• Coded data in safety database
• Wrote case narratives
• Reviewed medical adverse events
• Performed aggregate report (PBRER/PSUR) review
• Managed (serious) adverse event reconciliation of databases and listings (post-marketing and clinical trial sources) as required
• Created and maintained project-specific working files, case report files, and project central files
• Assisted with additional Drug Safety Specialist and/or Safety Service Project Leader (SSPL) activities, as required
• Informed Line Manager (LM)/Team Manager, Safety Services Project Leader (SSPL) or
• Project Leader (PL), and Regional Head of PV Operations of potential change-in-scope of projects
• Participated in client and investigator meetings, as required
• Attended internal, drug safety, and project-specific training sessions
• Performed literature searches
• Prepared for, participated in, and followed up on audits and inspections
• Delegated work as appropriate to Drug Safety Assistants
• Safety signal management/detection activities, critical review of safety data, following up with health care reporters of AE reports, and preparing other regulatory documents
• Recognized events that warranted immediate escalation to PV physician and/or global head of PV
• Created Adverse Event and Product Quality Complaints (PQCS) requiring concise data entry covering everything from patient symptoms, admission, and results, including medical coding and terminologies, writing narratives, and generating case queries
• Summarized these reports based on information identified as vital to project
• Identified and addressed drug safety issues and missing corresponding diagnosis issues
• Clarified, investigated, and captured adverse e and product quality information
• High-quality collection, tracking, data management, adjudication, reporting of adverse events, database entry, Case Processing, Medra Coding, triaging, narrative writing, query generation, quality review, routing of AESI cases into Argus software, callbacks and generation of relevant follow-up queries for AESI reports using clinical knowledge, pharmacovigilance experience, and communication skills within predetermined timelines
• ICSR reporting
• Coded AE and Products, writing narratives, Literature related activities as per internal/ project timelines
• Liaised with different functional team members like project management, clinical, data management health care professionals like investigators, medical monitors, site coordinators, and designees to address project-related issues
• Mentored new team members, when assigned by Manager
• Read and acknowledge all necessary IQVIA standard operating procedures (SOPs) and customer SOPs as required
• Assured all required training was executed in timely fashion and documented
• Worked towards ensuring individual training plans and training transcripts are reconcilable
• Processed Safety data according to applicable regulations, guidelines, Standard Operating procedures (SOPs), and project requirements
• Performed Pharmacovigilance activities per project requirement including but not limited to, collecting, and tracking incoming - Adverse Events (AE)/endpoint information
• Determined initial/updated status of incoming events
• Met quality standards per project requirements
• Met productivity and delivery standards per project requirements
• Responded to Medical Information Requests (via calls/web/emails/letters) and conducted appropriate scientific information exchanges with requestors
• Created and reviewed medical affairs materials and promotional materials
• Participated in departmental strategic planning problem solving and quality improvement initiatives.

• Continued maximum levels of customer satisfaction at all times and resolved customer complaints promptly
• Served as expert in Medicare Part D
• Completed formulary and benefits reviews based on standards from MMA and Chapter of Prescription Drug Benefit Manual
• Developed formulary review guidelines as necessary
• Provided Medication Therapy Management to patients
• Collaborated effectively with insurance providers and other members of patient compliance
• Advised patients on new and refilled prescriptions and OTC products
• Cooperated with HMOs/insurance providers about coverage and billing concerns
• Performed HR functions including recruiting, managing, and mentoring pharmacy interns and pharmacy technicians based on needs of store
• Monitored drug inventory levels, placed orders, and verified deliveries against purchased orders
• Delivered pharmaceutical care to Customers, including processing and accurately dispensing prescription orders, counseling customers regarding medication needs, and maintaining confidential information
• Fostered positive relationships with customers and other healthcare professionals
• Streamlined operations by improving processes resulting in reduction of 40% in non-conformities related to product quality and safety
• This also included creation of standard operating procedures (SOPS) focusing on process improvement for immunizations, prescription dispensing, and compounding
• Successfully enhanced store customer service satisfaction by 15% and condensed wait time by 10% through patient counseling and education
• Amplified repeat prescription service users by 10% through daily interaction with patients and maintaining patient records
• Ensured store complied with company policy and state law by identifying issue with drug accountability and applying action plan for documenting and recording drug dispensations/returns.
• Reviewed prescription to confirm appropriate selection of drug, dose and checked for interactions with other medications
• Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail
• Interpreted prescription orders, dispensed medications, and counseled patients on drugs
• Improved patient outcomes by providing comprehensive medication therapy management and counseling
• Assessed patient knowledge of chosen therapy to tailor counseling to meet needs of individual patients
• Prepared medications in blister packs to provide safe and convenient way to take prescribed medication
• Supported emergency preparedness efforts through participation in mock disaster drills involving mass dispensing of medications
• Evaluated drug therapy to drive appropriate medicine use
• Reviewed and evaluated orders for non-formulary to identify generic alternatives
• Effectively prioritized tasks and organized workflow to increase efficiency
  Hand counted controlled medications, measured liquids and reconstituted antibiotics
• Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients
• Performed technical processes required to dispense medications to patients
• Advised patients on medication side effects and contraindications and explained proper administration
• Managed drug and supply inventories
• Implemented medication therapy management programs, resulting in improved patient adherence to prescribed medications
• Evaluated and monitored laboratory data to drive safe and effective medication therapy
• Conducted thorough drug utilization reviews to identify potential drug interactions or contraindications, ensuring patient safety
• Conducted regular audits of pharmacy's-controlled substances inventory, ensuring accurate record-keeping and preventing diversion or theft
• Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
• Optimized drug therapy for patients by closely monitoring lab results, vital signs, and clinical response to medications.
• Assisted in development of policies and procedures related to pharmacy operations, promoting compliance with legal regulations and best practices.
• Maintained appropriate drug records and completed reports as necessary.
• Assisted in development of policies and procedures related to pharmacy operations, promoting compliance with legal regulations and best practices.
• Educated patients about possible drug interactions and gave special administration instructions.
• Affixed correct labels to direct patients to correctly take medication as recommended by healthcare provider.
• Served as liaison between pharmacy department and other healthcare professionals, facilitating communication regarding patient care plans.
• Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
• Remained knowledgeable about health insurance and other third-party payment programs to facilitate purchases.
• Maintained up-to-date knowledge on emerging pharmaceutical trends by attending conferences and completing continuing education courses.
• Complied with pharmacy regulations to increase quality of health care and inhibit criminal abuse of drugs.
• Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients.
• Interviewed, hired and trained staff, enabling business to serve more patients.
• Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
• Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
• Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
• Educated patients on medication, tools, and equipment to promote patient-centered care and increase adherence treatment adherence to treatment.
• Mentored and trained new pharmacists and pharmacy technicians, fostering supportive work environment focused on professional growth.
• Worked as preceptor to provide practice-based instruction to students at pharmacy practice sites.
• Interpreted prescription orders, dispensed medications, and counseled patients on drugs.
• Improved patient outcomes by providing comprehensive medication therapy management and counseling.
• Enhanced pharmacy efficiency by implementing new workflow processes and inventory management systems.
• Prepared medications in blister packs to provide a safe and convenient way to take prescribed medication.
• Communicated issues and reactions to specific medications to intercept potential errors.
• Assessed patient knowledge of chosen therapy to tailor counseling to meet the the implementingneeds of individual patients.
• Reduced medication errors within program pharmacy by developing and implementing a continuous quality improvement program.
• Supported emergency preparedness efforts through participation in mock disaster drills involving mass dispensing of medications.
• Worked with automated dispensing systems to securely store medication and track narcotics and other controlled drugs.
• Participated in community outreach events, educating the public about proper medication use, storage, and disposal techniques.
• Evaluated drug therapy to drive appropriate medicine use.
• Reviewed and evaluated orders for non-formulary to identify generic alternatives.
• Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
• Collaborated with insurance providers to resolve billing discrepancies, ensuring timely reimbursement for pharmacy services.
• Reported adverse drug events to comply with regulatory policies and procedures.
• Conducted medical device training to treat and rehabilitate illnesses and diseases safely.
• Contributed to revenue growth through effective cost containment measures such as generic substitution whenever appropriate.
• Conducted thorough drug utilization reviews to identify potential drug interactions or contraindications, ensuring patient safety.
• Conducted blood pressure screenings to reduce heart attack, stroke, and death.
• Provided education and support to reduce obesity, diabetes, and heart disease.
• Conducted regular audits of the pharmacy's-controlled substances inventory, ensuring accurate record-keeping and preventing diversion or theft.
• Implemented medication therapy management programs, resulting in improved patient adherence to prescribed medications.
• Increased immunization rates in the community by administering vaccinations during flu season.
• Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
• Counseled customers on medications, appropriate dosage and potential side effects.
• Assisted other pharmacy staff with drug inventory, purchasing and receiving.
• Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
• Educated patients on proper medication use.
• Supervised and coached team of pharmacy technicians and trainees.
• Counseled patients regarding proper intake of medications.
• Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
• Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
• Completed accurate cycle counts, inventory management and will-calls for customers.
• Evaluated and monitored laboratory data to drive safe and effective medication therapy.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Reduced waste and pursued revenue development strategies to keep the department aligned with sales and profit targets.
• Launched quality assurance practices for each phase of development
• Managed senior-level personnel working in marketing and sales capacities.
• High-quality Planned, created, tested, and deployed system life cycle methodology to produce h systems to meet and exceed customer expectations.
• Developed detailed plans based on broad guidance and direction.
• Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Defined clear targets and objectives and communicated to other team members.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established team priorities, maintained schedules and monitored performance.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
• Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
• Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
• Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
• Reported to senior management on organizational performance and progress toward goals.
• Managed office operations while scheduling appointments for department managers.
• Coordinated special projects and managed schedules.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
• Improved employee retention rates by fostering positive work environment and providing growth opportunities through training programs
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Controlled finances to lower costs and keep business operating within budget.
• Assisted in recruitment process, conducting interviews, and onboarding new employees to promote seamless integration into team dynamic.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Monitored medication dispensing machines within hospital pharmacy to make supplies readily available to clinical staff.
• Effectively prioritized tasks and organized workflow to increase efficiency.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Updated reports, managed accounts, and generated reports for company database.
• Managed drug and supply inventories.
• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
• Evaluated employee records and productivity and submitted evaluation reports.
• Delivered performance reviews, recommending additional training or advancements.
• Served as liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Developed comprehensive policy manuals outlining procedures and guidelines, contributing to well-organized workplace culture.
• Managed compliance to keep organization operating within legal and regulatory guidelines.
• Closely monitored department performance metrics.
• Hand counted controlled medications, measured liquids and reconstituted antibiotics.
• Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
• Created, maintained and updated filing systems for paper and electronic documents.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Maintained computer and physical filing systems.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Advised patients on medication side effects and contraindications and explained proper administration.
• Performed technical processes required to dispense medications to patients.
• Reconstituted oral liquids.
• Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.

• Supported several clinical trials (Phase 1b through Phase 3)
• Coordinated, collaborated, and provided expertise in support of clinical investigational drug trials
• Assisted team of clinical pharmacy expertise for research and implementation
• Supported in development and management of pharmaceuticals
• Monitored the efficiency and effectiveness of drug therapy
• Evaluated appropriateness of drug utilization
• Conducted clinical trials and drug information research
• Ensured compliance with state and federal regulations in product research
• Reviewed existing protocol and provided suggestions to research team
• Prepared formulations of new products for several diseases
• Provided clinical pharmacy expertise on various developmental and research programs
• Responsible for medical monitoring/ reporting and evaluation of adverse events in early
• Responsible for the safety /medical aspects of the trial protocol and clinical study reports
• Close interactions with Clinical Leaders and Clinical Scientists across studies
• Communicated between the clinical team and investigational site for all safety-related aspects
• Provided safety/ medical interpretation and reporting of clinical research results
• Developed relationships with key opinion leaders in relevant therapeutic areas, promoting collaboration and exchange of ideas within the medical community.
• Reviewed adverse event data, identifying trends and potential safety signals that warranted further investigation or action.
• Worked closely with data management teams to ensure accurate collection and interpretation of clinical trial data.
• Improved trial efficiency through thorough review of study protocols and providing timely feedback to investigators.
• Mentored junior team members, fostering a supportive work environment that encouraged professional growth.
• Supported site staff during inspections, ensuring proper documentation and adherence to regulations.
• Promoted effective communication between stakeholders by organizing and leading regular project meetings.
• Evaluated incoming trial proposals for feasibility, scientific validity, and alignment with organizational goals before recommending approval or rejection.
• Led efforts to develop comprehensive risk mitigation strategies while maintaining a focus on patient welfare.
• Coordinated with regulatory affairs teams to ensure timely submission of required documentation and successful navigation of the approval process.
• Ensured regulatory compliance by maintaining up-to-date knowledge on guidelines and applying them in protocol development.
• Strengthened internal processes by participating in process improvement initiatives, incorporating lessons learned from past experiences into future projects.
• Collaborated with cross-functional teams for successful implementation of complex clinical studies.
• Participated in investigator training sessions, ensuring a consistent understanding of study objectives among all involved parties.
• Assisted with the preparation of scientific presentations for conferences, showcasing the organization''s research findings to industry professionals.
• Provided medical expertise to study teams, assisting in the design of scientifically sound clinical trials.
• Enhanced patient safety by closely monitoring clinical trials and promptly addressing any concerns.
• Reduced risks in clinical trials by developing robust safety-monitoring plans and implementing them consistently across studies.
• Contributed to the development of clinical study reports, presenting clear and concise data analysis results.
• Streamlined processes by creating standardized templates for review forms and other essential documents, reducing redundancies and errors.
• Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
• Prepared solutions, stains and reagents in accordance with standards.
• Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
• Prepared and inspected medical equipment and instruments to manage wear and tear.
• Implemented infection control practices in handling specimens and equipment to provide protection and comply with health and safety protocols.
• Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
• Collected and processed laboratory specimens to obtain samples for analysis.
• Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
• Followed appropriate disinfecting procedures to sterilize medical equipment.
• Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
• Maintained patient confidence and protected hospital by keeping information confidential.
• Prepared blood, plasma and platelets for transfusions by conducting blood group, type and compatibility tests.
• Conducted routine laboratory tests to determine underlying conditions and diagnosis.
• Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
• Administered medications and performed basic and advanced patient assessments.
• Operated and maintained medical equipment used to diagnose and treat patients.
• Cared for patients by providing personal assistance and ambulation.
• Cleaned and sterilized instruments, equipment and surfaces.
• Advised patients and families on health topics pertinent to care and treatment.
• Educated patients and caregivers on proper ways to use breathing apparatuses at home.
• Performed diagnostic tests and reported results to healthcare providers.
• Instructed patients in at-home care and continued treatments.
• Participated in hospital and clinic staff meetings to discuss patient care.
• Educated patients about procedures, answered questions and provided comforting words to control anxiety and enhance procedure results.
• Called patients post-procedure to inquire about status, recovery, and questions.
• Monitored patients during surgeries and identified specific response patterns.
• Utilized medical software to document and track patient progress.
• Assisted physicians in diagnosis and treatment of patients.
• Triaged patients in office or by phone to assess severity of conditions.
• Gathered, charted, and analyzed patient history data and discussed key points with clinicians.

• Successfully prioritized pharmacy assignments and workflow to ensure timely handling of orders and delivery of medication to patient care areas
• Supported pharmacists in providing effective, appropriate, and safe pharmacy services
• Assisted pharmacists, patients, and other healthcare personnel in maximum capacity possible to create a professional environment that delivers efficient, safe, and user-friendly pharmacy services
• Recorded patient information into computer accurately and efficiently
• Counted, computed, and prepared specified products using company best practices
• Maintained operational standards including performance metrics, safety, and compliance
• Increased efficiency in the pharmacy by implementing best practices for proper storage, organization, and handling of medications
• Evaluated and monitored medication therapy management services to help patients achieve optimal health outcomes
• Contributed to a positive work environment by fostering teamwork among pharmacy staff members through open communication and collaboration efforts
• Collaborated with healthcare providers to ensure appropriate drug therapy selection for individual patients
• Educated patients on proper medication administration techniques, potentially reducing adverse effects or complications from incorrect usage
• Assisted pharmacists in conducting medication therapy reviews, identifying potential drug-related problems and formulating interventions to enhance patient care
• Streamlined pharmacy workflow by assisting with inventory management, order processing, and record-keeping tasks
• Optimized the prescription filling process by efficiently managing the distribution of medications within the pharmacy department
• Assisted in conducting quality assurance checks on compounded products to verify accuracy and adherence to safety protocols
• Ensured timely prescription fulfillment by prioritizing tasks and managing workload effectively, resulting in seamless pharmacy operations
• Enhanced patient care by providing accurate medication dispensing and prescription counseling
• Reduced errors in medication selection through vigilant monitoring of drug interactions and contraindications
• Improved patient satisfaction by addressing questions and concerns regarding their prescriptions in a timely manner
• Provided exceptional customer service to both internal team members and external clients, consistently exceeding expectations for professionalism and responsiveness
• Maintained compliance with federal and state regulations while adhering to pharmacy policies and procedures during daily operations
• Facilitated insurance claims processing by verifying coverage information and resolving any discrepancies or denied claims promptly
• Promoted medication adherence through regular follow-ups with patients, offering support as needed throughout their treatment journey
• Supported pharmacists in optimizing treatment plans for patients, ensuring safe and effective medication use
• Participated in continuing education opportunities, staying current with industry advances and maintaining up-to-date knowledge of pharmaceuticals
• Strengthened relationships between the pharmacy team and other healthcare professionals by regularly attending interdisciplinary meetings focused on collaborative patient care strategies
• Educated patients on possible drug interactions, potential side effects, and optimal methods of administration
• Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers
• Monitored inventory levels and notified pharmacist of items requiring reorder
• Used pharmacy software to enter prescription and insurance information
• Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions
• Counseled patients on new medications and OTC products
• Educated Type 2 diabetes patients on medication therapy, proper nutrition, and fitness
• Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
• Assisted pharmacist in final review of filled prescriptions
• Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage
• Followed department policies, procedures and best practices for pharmacy operations
• Conducted medical device training to treat and rehabilitate illnesses and diseases safely
• Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data
• Communicated closely with patients, ensuring medical information was kept private
• Provided friendly customer service at drop-off and pick-up counters
• Assisted other pharmacy staff with drug inventory, purchasing and receiving
• Advised patients on medication side effects and contraindications and explained proper administration
• Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care
• Dispensed and verified patient prescription orders, conducting necessary utilization reviews
• Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients
• Managed drug and supply inventories
• Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use
• Educated patients on proper medication use
• Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead
• Counseled customers on medications, appropriate dosage and potential side effects
• Performed technical processes required to dispense medications to patients
• Supervised and coached team of pharmacy technicians and trainees
• Completed accurate cycle counts, inventory management and will-calls for customers
• Hand counted controlled medications, measured liquids and reconstituted antibiotics
• Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services
• Counseled patients regarding proper intake of medications
• Closely monitored department performance metrics
• Effectively prioritized tasks and organized workflow to increase efficiency
• Reconstituted oral liquids
• Monitored medication dispensing machines within hospital pharmacy to make supplies readily available to clinical staff

Investigated and maintained complaint files, following complaint handling regulation 21

• CFR 820.198 and internal procedures
• Analyzed information obtained and made decisions for reportability under MDR regulation, 21 CFR 803, and international regulations
• Initiated and set up complaint files
• Maintained and updated database
• Recorded all complaint activity in both hard copy (when applicable) and computer files
• Conducted regulatory reporting following applicable regulations, Retrieval Program, and internal trending
• Made reportability decisions within specified timelines
• Assessed incoming documentation for complaint data and ascertained compliance with product specification and/or intended use as indicated in product labeling
• Evaluated internal and external lab analysis
• Interface with device analysis lab regarding analysis results and processing complaints
• Reviewed adverse events reported in clinical studies to determine if events meet regulatory definition of potentially reportable event or complaint
• Initiated Further Investigation, and any additional follow-up and communication pertinent to MDR as needed
• Tracked files sent to Quality Assurance for Further
• Investigation and complete necessary documentation
• Evaluated Further Investigation results, summarize findings, and determine and document conclusion(s)
• Maintained knowledge and understanding of current MDR regulations, MDR guidelines, MDR interpretations, product labeling, other federal laws governing medical devices, Department of Transportation (DOT) requirements for explant returns.
• FDA-mandated Retrieval Program
• Processed Support Process outgoing faxes, and incoming mail, performed data entry, filing, and copying
• Informed patients and doctors of product return requirements
• Ability to identify potentially litigious customers, and forward them to management for resolution
• Provided generalized company, departmental, and product knowledge as required
• Handled patient inquiries about clinical studies from internal and external customers
• Communicated with Quality Assurance, Clinical Studies, Customer Care, Operations
• Marketing departments, and Allergan manufacturing facilities
• Handled sensitive conversations with patients and/or physicians, avoiding litigious or compromising issues, providing information, education, and assurance to patients and/or physicians regarding products and services, effectively utilizing “talking points” and communicating corporate policy
• Initiated and processed product reimbursement and claim records
• Contacted internal and external customers if claim is incomplete
• Ability to monitor several cases at once, including status and follow-up as necessary
• Responded to verbal and written requests from internal and external customers for payment of warranty promptly
• Ability to identify potentially litigious customers, and forward to management for resolution.
• Enhanced user experience by addressing and resolving technical issues promptly
• Streamlined communication between team members, fostering a collaborative environment for project success
• Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate
• Participated in ongoing professional development opportunities to expand technical knowledge base
• Facilitated brainstorming sessions for creative problem-solving, leading to successful project outcomes
• Conducted thorough research on emerging technologies, keeping the team informed of relevant trends
• Spearheaded initiatives designed to improve workflow processes within the organization
• Contributed to the development of innovative tech solutions within tight deadlines, meeting client needs
• Supported event planning logistics including coordination of guest speakers and marketing materials
• Mentored new Teen Tech Members, providing guidance on program goals and expectations
• Organized and facilitated workshops to teach peers about trending technologies and industry best practices
• Improved team productivity by implementing effective time management strategies during projects
• Created engaging social media content to promote events and increase community involvement
• Presented findings from technology research at monthly meetings, influencing future projects'' direction
• Optimized digital resources through routine troubleshooting and proactive system updates
• Collaborated cross-functionally with diverse teams to achieve shared objectives in a timely manner
• Developed coding skills in various programming languages, increasing efficiency in task completion
• Assisted with website design and maintenance, ensuring content was up-to-date and userfriendly
• Actively contributed ideas during strategy sessions that resulted in increased member engagement
• Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers
• Prepared reports for management regarding status and progress of recreational activities
• Assisted in preparing recreational materials and supplies for each activity
• Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival
• Provided feedback and guidance to program participants regarding progress and development
• Ordered and maintained all recreational equipment
• Collaborated with other recreation staff in developing new recreational activities
• Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity
• Kept athletic and games equipment and facilities organized and maintained
• Developed and monitored budgets for recreational activities
• Provided clear instruction to activity and program participants to deliver fun and maintain safety
• Monitored participation in recreational activities to provide assistance to participants
• Developed and monitored safety policies and procedures to facilitate safety of participants
• Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions
• Transported and escorted program participants to and from activities and on field trips
• Trained staff members on conducting events and following safety procedures
• Implemented and developed programs to promote physical fitness, teamwork and healthy living
• Factored-in abilities, needs and interests of participants in development of events and programs
• Liaised with community organizations to promote recreational activities
• Assisted in recruitment and hiring of new recreation staff