Seasoned Ground Staff with over a decade at China Airlines, adept in visa facilitation and VIP service, enhancing passenger satisfaction. Skilled in ticketing and reservation, with a strong work ethic and multitasking proficiency. Expertise extends to ensuring airport safety and fostering excellent team relationships.
Identify various types of visas to ensure passengers can reach their destinations smoothly and assist them with any visa-related issues.
Maintain a friendly working environment and build good relationships with colleagues to achieve the best work efficiency.
Maintain smooth communication channels with customs officers and provide travelers with effective information
Provide VIP clients with the best service quality and the ability to help solve various problems.
Extensive experience in greeting and courtesy VIPs, and assisting them in smoothly passing through customs.
Assist passengers with purchasing tickets and provide financial assistance.
Cooperate with government agencies and assist in securing flight slots, as well as provide flight services for the military.
Serve as an excellent communication bridge between pilots and ground staff, and ensure all operations run smoothly and efficiently.
With almost 10 years airport work experiences, assistants more then 20,000 travelers to reach their final destination
Extensive experience in providing exceptional service during tenure in the VIP lounge
Extending courtesies to distinguished guests, including international dignitaries and government officials