Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ching Yi Ho

Peachtree Corners,GA

Summary

Seasoned Ground Staff with over a decade at China Airlines, adept in visa facilitation and VIP service, enhancing passenger satisfaction. Skilled in ticketing and reservation, with a strong work ethic and multitasking proficiency. Expertise extends to ensuring airport safety and fostering excellent team relationships.

Overview

9
9
years of professional experience

Work History

Ground Staff

China Airlines
03.2012 - 09.2019
  • Knowledge about various types of visas.

Identify various types of visas to ensure passengers can reach their destinations smoothly and assist them with any visa-related issues.

  • Teamwork

Maintain a friendly working environment and build good relationships with colleagues to achieve the best work efficiency.

  • Build up a good relationship with customs

Maintain smooth communication channels with customs officers and provide travelers with effective information

  • VIP service

Provide VIP clients with the best service quality and the ability to help solve various problems.

Extensive experience in greeting and courtesy VIPs, and assisting them in smoothly passing through customs.

Ground Staff

Mandarin Airlines
09.2010 - 02.2012
  • Ticketing service

Assist passengers with purchasing tickets and provide financial assistance.

  • Booking system

Cooperate with government agencies and assist in securing flight slots, as well as provide flight services for the military.

  • Ramp work

Serve as an excellent communication bridge between pilots and ground staff, and ensure all operations run smoothly and efficiently.

Education

MBA - Aviation Management

China University of Science And Technology
Taiwan
06-2010

Skills

With almost 10 years airport work experiences, assistants more then 20,000 travelers to reach their final destination

Extensive experience in providing exceptional service during tenure in the VIP lounge

Extending courtesies to distinguished guests, including international dignitaries and government officials

  • Strong work ethic
  • Multitasking proficiency
  • Passenger assistance
  • Airport safety knowledge
  • Security awareness
  • Ticketing and reservation
  • Ground equipment operation

Languages

Chinese (Mandarin)
Native or Bilingual
English
Professional Working

Timeline

Ground Staff

China Airlines
03.2012 - 09.2019

Ground Staff

Mandarin Airlines
09.2010 - 02.2012

MBA - Aviation Management

China University of Science And Technology
Ching Yi Ho