Jacob Gendron
Ann Arbor,USA
Summary
Dynamic operations and supply chain leader with over 7 years of experience in building and scaling infrastructure for franchise-based brands. Proven success in spearheading startup distribution operations, developing robust forecasting and inventory systems, and launching innovative B2B ordering platforms. Strong cross-functional collaborator enhancing performance through process optimization, effective team leadership, and data-driven planning. Proficient in DTC, B2B, and retail channels, offering deep operational insights into franchise supply chains.
Overview
10
10
years of professional experience
Work History
Director of Supply Chain Operations
Franworth LLC
Ann Arbor, MI, USA
09.2023 - 08.2025
- Onboarded new brands and worked hand in hand with them to establish scalable procurement strategies for their franchise networks.
- Led vendor negotiations and supplier performance evaluations to support long-term franchise growth and product margin goals.
- Created executive-level reporting dashboards for inventory, service metrics, and cost KPIs, enabling better decision-making across departments.
- Supervised warehouse and supply chain teams with a focus on franchise-centric service levels, flexibility, and rapid scalability.
- Acted as the cross-functional point of contact between logistics, brand management, and finance to synchronize supply with brand expansion timelines.
Operations Manager
Franworth LLC
Ann Arbor, MI, USA
09.2019 - 09.2023
- Worked directly with the President to fill out the team and took over labor scheduling.
- Led team in day to day execution of work goals.
- Developed and led cross-brand inventory planning processes aligned with franchise product lifecycles, launch schedules, and marketing initiatives.
- Implemented forecasting models tailored to franchise purchasing patterns, enabling better visibility for demand surges and product phase-outs.
- Collaborated directly with franchise operations and training teams to onboard over 100 franchisees, supporting them through launch, ordering setup, and supply chain onboarding.
- Developed a new procedure for multi-SKU product assembly operations and seamlessly tied them into existing warehouse and inventory management systems.
- Transformed SOPs into a training program for new hires to promote rapid and strong adjustment to new job processes.
- Hit quarterly KPI goals on 99% on time and 99% order accuracy.
- Kept inventory in stock rate at 98.7% even throughout the pandemic.
Warehouse Associate
Franworth LLC
Ann Arbor, MI, USA
10.2018 - 09.2019
- Built and scaled a full-service distribution center supporting multiple franchise brands, achieving full operational capacity within 60 days with a team of 5.
- Designed SOPs and operational playbooks used to ensure consistent warehouse operations and fulfillment excellence across all brands.
- Established SOPs for inventory management; included locating, barcoding, order workflows, inventory receipt and shipping procedures.
- Handled order processing and customer care.
Assistant Language Teacher (ALT)
Interac Kanto North Co. Ltd.
Chiba City, Japan
03.2017 - 08.2018
- Delivered engaging English lessons aligned with MEXT standards.
- Managed educational resources across multiple school locations.
- Liaised between Interac and client schools while supporting student development.
Barista
Starbucks
Brighton & Jackson, MI, USA
10.2015 - 02.2017
- Delivered outstanding customer service and supported fast-paced store operations.
Education
Bachelor of Arts - Global Studies
Spring Arbor University
Spring Arbor, MI, USA01.2016
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Washtenaw Community College
Ann Arbor, MI, USA12.2012
Skills
- Operations Strategy, Logistics, Procurement, Inventory Planning, B2B Platforms, SOP Development, Microsoft Excel, Forecasting, Vendor Management, KPI Reporting, 3PL Oversight, DTC & Retail Logistics, E-commerce Systems, SkuVault, ShipStation, BigCommerce Inventory Accuracy, Cycle Counting, Team Training, Cross Functional Coordination, Carrier Relationships, Supply Chain Analytics, Cost Reduction
Timeline
Director of Supply Chain Operations
Franworth LLC
09.2023 - 08.2025
Operations Manager
Franworth LLC
09.2019 - 09.2023
Warehouse Associate
Franworth LLC
10.2018 - 09.2019
Assistant Language Teacher (ALT)
Interac Kanto North Co. Ltd.
03.2017 - 08.2018
Barista
Starbucks
10.2015 - 02.2017
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Washtenaw Community College
Bachelor of Arts - Global Studies
Spring Arbor University