TouTouala Xiong
Onalaska,WI
Summary
Motivated Assistant Supervisor eager to take on increasing responsibility to enhance business operations. Offering two years of experience in the production industry and is willing to uphold Integrity, Accountability, and a Safe Environment for all co-workers.
Overview
6
6
years of professional experience
Work History
Assistant Supervisor
Kwik Trip
04.2021 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Worked with the management team to implement the proper division of responsibilities.
- Supported Supervisor by preparing production reports and collating quality documentation.
- Maintained compliance with company policies, objectives, and communication goals.
Team Trainer
Culver's Restaurant
05.2017 - 10.2021
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Trained new employees in specific job requirements.
- Maintained current knowledge of all team position requirements.
- Cross-trained existing employees to maximize team agility and performance.
Restaurant Manager
Burger King
12.2020 - 04.2021
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
Education
High School Diploma -
Onalaska High School
Onalaska, WI05.2019
Skills
- Safety
- Accountable
- Integrity
- Initiative
- Innovative
- Communicative
- Use of Microsoft/ Excel
Languages
Hmong
Native or Bilingual
Timeline
Assistant Supervisor
Kwik Trip
04.2021 - Current
Restaurant Manager
Burger King
12.2020 - 04.2021
Team Trainer
Culver's Restaurant
05.2017 - 10.2021
High School Diploma -
Onalaska High School