STELLA GBULIE
Germantown,MD
Summary
An Experienced Senior Living Executive with nearly ten years of management experience in Operations, Sales, and Residential Care.
Recognized for consistently leading teams to success through the knowledgeable enforcement of company procedures and adept training of personnel.
Focused on delivering results and solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assisted Living Director
Brightview Senior Living
Great Falls, VA
06.2023 - Current
- Managed the day-to-day operations of a 63-bed Assisted Living community.
- Led a high-performing team that secured the first place award for Resident Satisfaction among all 45 Brightview communities in less than than a year of joining the community.
- Collaborated with the executive director in budget Management and implementation
- Conducts tours in the community to prospective residents and their family in the absence of the sales director.
- Completed comprehensive initial assessment of potential residents with the Health Services Director, Developed and implemented individualized care plans for residents, ensuring that their personal needs were met.
- Coordinated Residents Move in and Orientation, worked with families to ensure a smooth transition into the community.
- Evaluated resident practical health and care needs through service plan meetings with residents and families, ensuring delivery of exceptional person centered care.
- Provided Leadership and supervision to a team of passionate Staff while Ensuring accountability to all policy and procedures
- Managed staff scheduling and coverage for all shifts within budget constraints. Facilitated departmental meetings and conducted training programs for team members.
- Responsible for yearly staff performance review, followed up with consistent coaching and mentoring to improve job efficiency
- Promoted the incontinence program and devised a resident supply tracking system.
- Collaborated and partnered with hospices, home health agencies, and other healthcare providers to ensure residents received comprehensive services.
- Ensured compliance with local,state and federal regulations regarding assisted living facility licensure and state survey
Assisted Living Director
Victory Housing-Raphael House
Rockville, MD
09.2021 - 05.2023
- Managed the day to day operations of the Assisted living facility of 31 bed AL Residents.
- Achieved and maintained 95% census and occupancy goals with sales through weekly inquiries and marketing resulting in conducting successful tours in the community.
- Collaborated with the executive director in budget preparation and implementations.
- Completed comprehensive initial assessment of potential resident with the nurse, Coordinated Residents Move in and Orientation, worked with families to ensure a smooth transition into the community.
- Ensured delivery of exceptional patient care by conducting quarterly service plan meetings with residents and families
- Developed resident service plans, Performed periodic review and coordination of service plans.
- Worked closely with the activity coordinator to design programs to ensure emotional, physical and psychological needs of the resident are met.
- Responsible for staff scheduling and coverage for all shifts. Supervised direct care staff, Plan and delivered all required staff in-services and training programs.
- Assured compliance with local,state and federal regulations regarding assisted living facility licensure and state survey
- Responsible for yearly staff performance review, followed up with consistent coaching and mentoring to improve job efficiency.
Business Office Manager
Victory Housing -Raphael House Assisted Living
Rockville, MD
09.2019 - 09.2021
- Responsible for the direct management and supervision of all aspects of the business office
- Coordinated job postings online, Responsible for Hiring, On-Boarding and staff development as well as internal staff changes including promotions,termination, title changes. Established and monitored goals.
- Responsible for maintaining all resident and employee files in accordance with regulations and policies, tracking of employee certification and training expiration dates.
- Responsible for managing all petty cash transactions and reimbursement, tracking expenses/work orders, Process Accounts Payable and consolidated billing invoices.
- Responsible for Collection of monthly rent checks and updating rent collection report
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Medication Technician
Brightview West End,
Rockville, MD
09.2018 - 02.2021
- Engage and assist residents with activities of daily livings
- Medication administration
- Ensure to document daily personal care plan.
- Encourage resident participation in activities and programs
- Ensure wellspring village is vibrant and engaging.
Resident Services Director
Victory Housing-Raphael House Assisted Living
Rockville, MD
01.2018 - 09.2019
- Developed and maintained high emphatic relationship with various physicians,Home health agencies and families by delivering exceptional customer service.
- Achieving census and occupancy goals with Sales through weekly inquiries and marketing resulting in conducting successful tours in the community and deposits taken.
- Coordinating Residents Move in and Orientation to ensure a smooth transition into the community.
- Conducted periodic evaluation of resident care plan and noted changes in plan of care.
- Assist In hiring process, Training and Orientation -Ensuring Scheduling for all shifts.
- Facilitating all staff in-service Training -Maintained facility compliance with federal and state regulations -Leasing with suppliers and ensuring strict compliance with the budget -Preparing and Maintaining all administrative files and updating changes.
- Ensuring all Residents information are updated.
- Developed and managed the Facility Activity calender
- Scheduling monthly recreational and social programs in the facility and ensuring the residents actively participate in all activities.
- Follow up on all pharmacy request regarding refill and reorder of medication needs.
- Participate with communication between staff at cross over meetings.
- Planned and coordinated all Marketing Events and ensure all families are comfortable.
Caregiver/Medication Technician
Victory Housing-Raphael House Assisted Living
Rockville, MD
02.2017 - 01.2018
- Helped residents maintain independent living by providing personal care assistances as needed.
- Bathed and groomed homebound geriatric patients.
- Assisted with residents' doctors appointment
- Worked with doctors and nursing staff to ensure total service care plan was implemented and followed.
- Ensured that resident received their medication.
- Monitored and documented vitals and behaviors of residents daily.
- Helped in meal preparation and service.
- Notified and encouraged residents to attend scheduled activities.
Education
Post Graduate Diploma - Economics
University of Lagos, Nigeria
2012
Diploma - Corporate Administration and Finance, Corporate Administration and Finance
Nigerian College Of Administration
2009
MBA - Business Administration And Management-In View
University of Maryland Global Campus
Adelphi, MDBSc - Banking and Finance
Nnamdi Azikiwe University
Skills
Customer Service
Marketing/Sales/Census Goals
Facility Oversight
Dementia Care
Accounts Payable and Receivable
Budget Planning
Bookkeeping
Procurement/Inventory Management
Recruitment and Onboarding
Scheduling and Calendar Management
Staff Training and Development
Staff Supervision
Patient Care Assessment
Performance Monitoring
Business Operations Management
Event coordination
Dementia Care
Certification
- Certified Dementia Practitioner (CDP)-2022
- Assisted Living Manager (ALM)- 2021
- Certified Food services Manager (Safe Serv)-2019
- Certified Nursing Assistant( CNA) 2023
- Certified Medication Technician(CMT)-2018
Timeline
Assisted Living Director
Brightview Senior Living
06.2023 - Current
Assisted Living Director
Victory Housing-Raphael House
09.2021 - 05.2023
Business Office Manager
Victory Housing -Raphael House Assisted Living
09.2019 - 09.2021
Medication Technician
Brightview West End,
09.2018 - 02.2021
Resident Services Director
Victory Housing-Raphael House Assisted Living
01.2018 - 09.2019
Caregiver/Medication Technician
Victory Housing-Raphael House Assisted Living
02.2017 - 01.2018
Post Graduate Diploma - Economics
University of Lagos, Nigeria
Diploma - Corporate Administration and Finance, Corporate Administration and Finance
Nigerian College Of Administration
MBA - Business Administration And Management-In View
University of Maryland Global Campus
BSc - Banking and Finance
Nnamdi Azikiwe University
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