Chioma Slater
Brooklyn,NY
Summary
Dedicated Coordinator and customer service specialist with 5+ years of experience in a high-volume environment. Recognized for adaptability, strong work productivity and efficient task completion. Skilled at interpersonal client communication, conflict resolution, CRM software, and maximizing team success. Ensures client needs are met with care and professionalism.
Overview
8
8
years of professional experience
Work History
Intake Coordinator
Altice
Brooklyn, NY
03.2023 - Current
- Organize and direct cases promptly by priority.
- Identify and match applicable client contact information across CRM systems.
- Document all client correspondence and relay back to the appropriate agents.
- Track all customer escalations and case status.
- Review and establish the client's case origin.
- Assisted in onboarding new employees by providing necessary training and resources.
- Contribute to team meetings, work exercises, and operational tasks.
Receptionist
Planet Fitness
Brooklyn, NY
04.2022 - 03.2023
- Increased monthly membership sales while achieving branch targets.
- Registered new members, updated billing details, collected past-due balances, and transferred client records.
- Completed retail transactions accurately and efficiently.
- Welcomed members and guests on entry and exit, and handled questions and concerns.
- Answered phone calls in friendly manner and assisted callers with inquiries.
- Maintained consistent sanitizing of lobby, common spaces, and exercise equipment.
Customer Service
Whole Foods Market
Brooklyn, NY
01.2021 - 10.2021
- Implemented the best practices to enhance exceptional customer service.
- Answered phones and internal pages promptly and courteously.
- Maximized sales by empathizing and resolving any customer dissatisfaction.
- Followed the established safe work procedures to ensure health and sanitization.
- Demonstrated suggestive techniques by training new cashiers and courtesy team members.
Asset Protection
Best Buy
Brooklyn, NY
02.2019 - 03.2020
- Interact with customers and employees to maintain a safe and profitable environment.
- Handle in-person and phone service, transfer calls, and distribute messages across workspace.
- Coordinated activities with the loss prevention team and store management.
- Monitored the store for potential security risks.
- Reported and documented all fraudulent activity.
Education
Some College (No Degree) -
State University of New York
NYSome College (No Degree) -
LaGuardia CC
QueensSkills
- Client intake
- Case management
- CRM systems
- Escalation tracking
- Data entry
- Task prioritization
- Analytical skills
- Dispute mediation
Timeline
Intake Coordinator
Altice
03.2023 - Current
Receptionist
Planet Fitness
04.2022 - 03.2023
Customer Service
Whole Foods Market
01.2021 - 10.2021
Asset Protection
Best Buy
02.2019 - 03.2020
Some College (No Degree) -
State University of New York
Some College (No Degree) -
LaGuardia CC