Chiquia Ballard
Pine Bluff,AR
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking Stocker experienced in operating forklift and palletizer to move products between trucks, storage areas and sales floor locations. Offering solid customer service background and strong attention to detail. Commended for maintaining accurate inventory counts.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Sutter Health
Pine Bluff, AR
09.2023 - Current
- Responded to patient inquiries regarding services and appointment scheduling.
- Assisted patients with insurance verification and billing questions.
- Documented patient interactions in electronic health record systems.
- Collaborated with healthcare teams to address patient needs effectively.
- Provided support during busy periods, ensuring timely service delivery.
- Handled complaints and resolved issues with empathy and professionalism.
- Educated patients on health resources and available services at the facility.
- Maintained a clean and organized workspace to enhance patient experience.
- Answered customer inquiries and provided accurate information regarding products and services.
Corpal
Arkansas Department of Corrections
Pine Bluff
05.2016 - 05.2023
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Monitored inmate behavior to ensure safety and compliance with facility regulations.
- Conducted regular security checks throughout the correctional facility grounds.
- Responded to emergencies, de-escalating situations to maintain order and safety.
- Assisted in inmate intake procedures, including searches and documentation.
- Enforced facility rules, maintaining a secure and disciplined environment for all inmates.
- Collaborated with law enforcement and legal personnel during inmate transport activities.
- Documented incidents and wrote reports for management review and record keeping.
- Participated in training sessions to enhance skills in conflict resolution and crisis management.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Inspected cells and conducted random searches of common areas.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
CAP Team Associate/Healthcare Customer Service Representative
Walmart
Pine Bluff, Arkansas
05.2014 - 05.2016
- Assisted in managing inventory levels and stock organization.
- Collaborated with team members to enhance customer service experiences.
- Trained new associates on company policies and procedures.
- Organized and stocked merchandise on shelves for optimal customer access.
Assembly Line Worker
Kohler
Pine Bluff, AR
05.2010 - 05.2014
- Assembled components following production specifications and quality standards.
- Operated machinery to facilitate efficient assembly line production.
- Inspected finished products for defects and ensured quality control compliance.
Education
Pine Bluff High
Pine Bluff, ARSome College (No Degree) - Business Administration and Management
Seark College
Pine Bluff, ARSkills
Customer service and call center support
Verbal and written communication Problem‑solving and conflict resolution
Multitasking and time management Team leadership and collaboration
CRM and computer proficiency
Safety, security, and compliance knowledge
Ability to work independently and as part of a team
Timeline
Customer Service Representative
Sutter Health
09.2023 - Current
Corpal
Arkansas Department of Corrections
05.2016 - 05.2023
CAP Team Associate/Healthcare Customer Service Representative
Walmart
05.2014 - 05.2016
Assembly Line Worker
Kohler
05.2010 - 05.2014
Pine Bluff High
Some College (No Degree) - Business Administration and Management
Seark College