Chiquia Green
Chicago,Illinois
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
13
13
years of professional experience
Work History
Shift leader
Walgreens
07.2022 - 01.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Assistant Manager
Family Dollar
05.2022 - 08.2022
Shift Manager
Wendys
03.2011 - 11.2016
- Communicated openly with employees and fellow managers, addressing issues head-on to prevent escalation
- Maintained high performance levels by successfully training, monitoring, and motivating shift employees
- Coordinated fast, accurate service delivery to customers as head of a multi-person shift
- Kept operations smooth and efficient with consistent opening, closing, and shift change task lists
- Reduced operational and interpersonal conflicts during shifts through effective planning
- Managed daily workloads by organizing effective schedules and delegating tasks.
Customer Service Representative
Sams Club
09.2014 - 09.2015
- Delivered fast and friendly service regarding questions and service complaints
- Managed customer calls efficiently in a fast-paced call center environment
- Followed up with customers to offer additional support and check resolution satisfaction.
Skills
- Coordination
- Critical thinking
- Multitasking
- Written communication
- Scheduling
Timeline
Shift leader
Walgreens
07.2022 - 01.2024
Assistant Manager
Family Dollar
05.2022 - 08.2022
Customer Service Representative
Sams Club
09.2014 - 09.2015
Shift Manager
Wendys
03.2011 - 11.2016
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