Summary
Work History
Education
Skills
Timeline
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Chiquita Birchfield

Atlanta,GA

Summary

Goal-oriented professional with a strong background in customer service and a commitment to achieving excellence. Pursuing a position where I can apply my skills in communication, organization, and teamwork to provide outstanding service

Work History

Lead Bartender

VVS Bar
  • Make sure that the customers of the restaurant enjoy their dining experience
  • Take the orders, serve food, clean tables
  • Maintained order, security and sanitation of the facility
  • Solving customers complaints
  • Resetting tables, replenishing supplies, and refilling glasses
  • Help patrons select food and beverages by presenting menu; offering cocktails; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions.

Waitress

Island Vybes
  • Welcome and acknowledge all guests according to company standards in a timely, friendly and efficient manner
  • Speak with others using clear and professional language, and answer telephones using appropriate etiquette
  • Taking beverage orders and serving them to guests on a timely manner
  • Check guests for proper identification and serve alcoholic beverages to guests in accordance with federal, state, local and company laws and regulations
  • Always respond to guest requests in a timely, friendly and efficient manner.

Dietary

Symphony of Morgan Park
  • Helping prepare the food for the residents
  • Assist any residents that need help eating their meals
  • Work along with the dietary manager to prepare meals
  • Makes sure a person is provided with the necessary nutrition to restore or maintain health and well-being
  • Assists dietitians in planning and executing programs highlighting necessary vitamins and nutritional elements.

Customer Service Representative

Hello Virtual LLC
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times
  • Responding promptly to customer inquiries
  • Communicating with customers through various channels
  • Acknowledging and resolving customer complaints
  • Knowing our products inside and out so that you can answer questions
  • Processing orders, forms, applications, and requests
  • Keeping records of customer interactions, transactions, comments, and complaints
  • Communicating and coordinating with colleagues as necessary
  • Providing feedback on the efficiency of the customer service process
  • Managing a team of junior customer service representatives
  • Ensure customer satisfaction and provide professional customer support.

Education

Daley College
01.2012

Thornridge High school
01.2010

Skills

  • Waitress
  • Restaurant Server
  • Customer Service
  • Thorough understanding of preparing and serving meals and drinks to guest
  • Training
  • POS
  • Fast learner
  • Powerpoint
  • Organizational Skills
  • Microsoft Excel
  • Empathy
  • Adaptability
  • Ability to Use Positive Language
  • Clear Communication Skills
  • Self-Control
  • Taking Responsibility
  • Patience

Timeline

Lead Bartender

VVS Bar

Waitress

Island Vybes

Dietary

Symphony of Morgan Park

Customer Service Representative

Hello Virtual LLC

Daley College

Thornridge High school

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Chiquita Birchfield