Chiquita Davis Henderson
Summary
Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Innovation Group
07.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to driver, paying attention to special needs or wants pertaining to driver fleet vehicle.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted drivers with arranging car rental reservations and courtesy pick-up.
- Collected information pertaining to accident involving driver vehicle to document accident report for driver company.
- Arranged vehicle tow service and set appointment with local body shop vendor for estimate.
Customer Service Representative
Donlen Corporation
09.2019 - 03.2020
- Provided exceptional customer service, answering customers' questions and concerns.
- Contacted different impound lots to retrieve company vehicles back that were leased to different companies.
- Ordered and updated fleet customers insurance and registration for their vehicles on computer database.
- Assisted customers with logging into fleet company website and then entering mileage for their vehicle.
- Processed billing changes, generated reports, and performed data entry.
- Reached out to customers via phone and email to gather missing information from their accounts.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Manager Assistant
Security National Mortgage
11.2003 - 02.2018
- Handled average of 100-150 inbound phone calls in a fast pace environment.
- Adjusted sales scripts to better target needs and interests of specific individuals.
- Scheduled appointments for Loan Officers to meet with prospective customers.
- Monitored correspondent pipeline daily on Excel spreadsheet.
- Accurately completed daily work independently and via email.
Customer Service Representative
Empire
02.2006 - 06.2006
- Acted as liaison between customer and Sales Representative.
- Received and addressed customer concerns with sales/ service issues.
- Handled high volume inbound calls.
- Provided customer with basic product information to promote set-up of appointment.
- Obtained and evaluated all relevant information to handle customer inquiries and complaints
Education
College - Business Administration And Management
The College of Office Technology
Chicago, IL11.2012
Medical Assistant Diploma -
Everest College - Chicago
Chicago, IL06.2012
Skills
- 20 years of customer service experience
- 20 years of handling high volume inbound calls
- Microsoft Word, Excel, Power Point, Outlook
- Strong Analytical and Problem-Solving Skills
- Critical thinking
- Call center experience
Timeline
Customer Service Representative
Innovation Group
07.2021 - Current
Customer Service Representative
Donlen Corporation
09.2019 - 03.2020
Customer Service Representative
Empire
02.2006 - 06.2006
Manager Assistant
Security National Mortgage
11.2003 - 02.2018
Medical Assistant Diploma -
Everest College - Chicago
College - Business Administration And Management
The College of Office Technology
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