Chiquita R. Burston
Kings Mountain,NC
Summary
Experienced Patient Care Coordinator proficient in directing patient care programs that are both high-quality and efficient.
Overview
25
25
years of professional experience
Work History
Patient Referral Coordinator
Levine Cancer Institute
Charlotte, NC
02.2021 - Current
- Screened incoming requests for referrals, verifying accuracy of information and eligibility requirements.
- Scheduled appointments for patients, ensuring alignment with specialist availability.
- Facilitated follow-up communication between patients and care teams throughout treatment journey.
- Informed patients about their referral status and shared updates regularly.
- Collaborated with internal departments such as clinical staff, billing department and health insurance companies to ensure efficient processing of referrals.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Provided customer service support by responding promptly to inquiries from patients, families and other healthcare professionals.
Patient Relations Specialist/Transporter
Levine Cancer Institute
Charlotte, North Carolina
02.2018 - 02.2021
- Provided safe and courteous transport services for patients, visitors, and staff
- Assisted clinical staff in transferring patients from bed to transport equipment, ensuring comfort and safety
- Transported and provided room orientation for admission
- Verified registration of outpatients and transported to the appropriate designation
- Responded promptly to emergency, crisis, and disaster situations, maintaining protocol and patient safety
- Trained new staff on patient relations protocols and best practices.
- Entered data into accounting system to maintain accurate financial records.
- Operated multi-line switchboard to manage incoming and outgoing calls.
- Managed office supplies inventory, ensuring availability for daily operations.
Customer Service Representative
Wal-Mart
01.2014 - 01.2018
- Processed payments, money orders, check-cashing transactions, and merchandise returns with accuracy and compliance, ensuring exceptional customer service.
- Resolved customer complaints, improving overall shopping experience.
- Assisted customers with product inquiries, delivering excellent service.
- Handled cash, credit, and debit transactions with accuracy and security.
- Operated cash register and processed customer transactions efficiently.
- Processed transactions accurately at checkout stations.
- Partnered with team members to enhance store efficiency.
- Joined team members to facilitate smooth functioning of the store.
Parent Volunteer
Bethware Elementary
01.2011 - 01.2014
- Organized classroom activities to support student learning and engagement.
- Helped improve children's reading abilities by reading books and listening to students read.
- Monitored student behavior during lunchtime and recess periods.
- Provided supervision during school events to ensure student safety and enjoyment.
Income Maintenance Caseworker I
Cleveland County D.S.S.
01.2010 - 01.2010
- Processed applications and documentation for financial assistance programs.
- Reviewed cases for compliance with state and federal regulations.
- Maintained accurate records of case files and client interactions.
- Monitored client activities to ensure that they were meeting program requirements.
- Collaborated with community organizations to provide additional resources to clients.
- Researched documents needed to process applications or claims accurately.
- Performed data entry into computer systems for tracking client information.
Cashier
Ingles Market
01.2009 - 01.2010
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register and processed customer transactions efficiently.
- Trained new team members in cash register operation, stock procedures, and customer service.
- Resolved customer complaints promptly to enhance shopping experience.
- Collaborated with team members to ensure smooth store operations.
Front Desk Receptionist
Morganton Eye Physician
01.2007 - 01.2008
- Handled patient inquiries and provided information about services offered.
- Answered incoming calls and redirected callers to the appropriate personnel or department.
- Managed appointment scheduling and coordinated with medical staff effectively.
- Assisted with billing inquiries and resolved discrepancies professionally.
- Processed insurance claims and verified patient coverage details promptly.
Registrar
Shelby Family Practice
01.2002 - 01.2007
- Managed patient registration processes and maintained accurate records.
- Maintained patient files, ensuring accuracy and confidentiality of medical records.
- Coordinated communication between patients and healthcare providers.
- Implemented scheduling systems for appointments and follow-ups.
- Trained new staff on registration protocols and software usage.
- Operated multi-line switchboard to manage incoming and outgoing calls.
Education
Computers for Medical Billing -
Gaston College
Dallas, NC01-2012
High School, Diploma -
Burns High School
Lawndale, NCSkills
- HIPAA compliance knowledge
- Patient-Centric Approach
- MS Office proficiency
- Organizational skills
- Effective Phone Etiquette
- Interpersonal Communication
- Excellent Oral Communication Skills
- Team Player
- Self-Motivated
- Independent decision making
- Quick adaptability
- Creative Problem Solving
- Efficiency
- Comprehend new tasks quickly
- Follows instructions effectively
- Strong work ethic
Timeline
Patient Referral Coordinator
Levine Cancer Institute
02.2021 - Current
Patient Relations Specialist/Transporter
Levine Cancer Institute
02.2018 - 02.2021
Customer Service Representative
Wal-Mart
01.2014 - 01.2018
Parent Volunteer
Bethware Elementary
01.2011 - 01.2014
Income Maintenance Caseworker I
Cleveland County D.S.S.
01.2010 - 01.2010
Cashier
Ingles Market
01.2009 - 01.2010
Front Desk Receptionist
Morganton Eye Physician
01.2007 - 01.2008
Registrar
Shelby Family Practice
01.2002 - 01.2007
Computers for Medical Billing -
Gaston College
High School, Diploma -
Burns High School