Nykeesha Bohlen
Florissant,MO
Summary
I'm a qualified Medical Professional with over 15 years of of clinical, Long term care, Residential care and office data entry setting. My area of expertise is being a multitasker with excellent organization skills and ability to prioritize patient needs and coordinate daily basic care needs.
Overview
21
21
years of professional experience
Work History
Patient Referral Coordinator
Care Stl Health
11.2023 - Current
- Enhanced patient experience by coordinating timely and efficient referrals to specialists.
- Streamlined referral processes for improved patient satisfaction and reduced wait times.
- Collaborated with healthcare providers to ensure accurate and comprehensive referral documentation.
- Maintained strong relationships with referring physicians, resulting in increased referral volume.
- Implemented electronic referral management system, improving tracking and follow-up efficiency.
- Created a centralized database for all incoming referrals, streamlining communication between departments.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
Funeral Director/Greif Specialist
State Of Missouri Funeral Director
09.2003 - Current
- Improved client satisfaction by providing compassionate and personalized funeral services.
- Managed all aspects of funeral arrangements for smooth and efficient service delivery.
- Streamlined operations with effective communication between staff, clients, and vendors.
- Increased customer retention, skillfully addressing concerns and resolving conflicts.
- Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
- Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
- Counseled bereaved individuals, offering emotional support during challenging times.
Certified Medication Technician
Missouri Veterans Home
03.2020 - 03.2023
- Improved patient care by accurately administering medication as prescribed and closely monitoring for side effects.
- Enhanced medication administration efficiency by maintaining an organized system for tracking patients'' medications and schedules.
- Assisted in reducing medication errors by diligently cross-checking prescription information with patients'' medical histories.
- Contributed to a safer healthcare environment by reporting any observed adverse reactions or medication discrepancies promptly.
- Collaborated with nursing staff to ensure proper dosage, timing, and documentation of administered medications for optimal patient outcomes.
- Supported patients'' well-being by answering questions about their medications and educating them on potential side effects or interactions.
- Promoted patient satisfaction through compassionate communication and personalized attention during medication administration rounds.
- Maintained accurate records of dispensed medications, ensuring timely refills and proper disposal of expired or unused medications.
Behavioral Health Aide
State Of Missouri Bellefontaine
04.2005 - 05.2007
- Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
- Enhanced patient care quality by collaborating with interdisciplinary teams to develop and implement individualized treatment plans.
- Reduced instances of crisis situations through consistent monitoring and early intervention techniques.
- Maintained accurate and up-to-date documentation, contributing to efficient treatment planning and progress tracking.
Education
Associate of Applied Science - Funeral Director
St. Louis Community College (Forest Park)
St Louis, MO08.2007
Associate of Science - Pharmacy Technology
Allied Medical
Maryland Heights, MO04.2005
High School Diploma -
Vashon High School
St Louis, MO05.2003
Skills
- Data entry proficiency
- Scheduling appointments
- Maintaining confidentiality
- Medical terminology knowledge
- Insurance Verification
- Healthcare industry understanding
- Follow-up Coordination
- HIPAA Compliance
- Patient Relations
- Appointment Scheduling
- Medical Data Collection
- Filing and Recordkeeping
Timeline
Patient Referral Coordinator
Care Stl Health
11.2023 - Current
Certified Medication Technician
Missouri Veterans Home
03.2020 - 03.2023
Behavioral Health Aide
State Of Missouri Bellefontaine
04.2005 - 05.2007
Funeral Director/Greif Specialist
State Of Missouri Funeral Director
09.2003 - Current
Associate of Applied Science - Funeral Director
St. Louis Community College (Forest Park)
Associate of Science - Pharmacy Technology
Allied Medical
High School Diploma -
Vashon High School
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