Amy Salmond
Camden,SC
Summary
Detail-oriented Patient Referral Coordinator skilled in streamlining processes, enhancing patient experiences, and fostering effective communication. Proven ability to manage appointments efficiently and build strong relationships with healthcare teams and patients.
Dedicated healthcare professional with a robust background in patient care and referral coordination. Known for strong organizational and communication skills, optimizing referral processes, and driving patient satisfaction through effective teamwork and relationship building.
Experienced with managing patient referrals and ensuring smooth transitions between healthcare providers. Utilizes organizational skills and attention to detail to maintain accurate records and streamline processes. Knowledge of patient confidentiality regulations and effective communication techniques to enhance patient satisfaction and team efficiency.
Overview
22
22
years of professional experience
Work History
Patient Referral Coordinator
Sandhills Medical Foundation
Lugoff, SC
07.2022 - Current
- Coordinated patient referrals to specialists, ensuring timely access to necessary healthcare services.
- Streamlined communication between medical staff and patients, enhancing referral process efficiency.
- Managed scheduling of appointments for referred patients, improving overall patient flow and satisfaction.
- Maintained accurate records in electronic health systems, ensuring compliance with regulatory standards.
- Collaborated with multidisciplinary teams to optimize referral pathways and resource allocation.
- Served as a liaison between patients, providers, and insurance companies during the referral process, addressing any concerns or questions that arose along the way.
- Enhanced patient experience by coordinating timely and efficient referrals to specialists.
- Streamlined referral processes for improved patient satisfaction and reduced wait times.
- Developed constructive working relationships with local healthcare facilities which resulted in seamless patient transfers.
- Trained new employees on referral coordination procedures, ensuring consistent quality of service.
- Collaborated with healthcare providers to ensure accurate and comprehensive referral documentation.
- Maintained strong relationships with referring physicians, resulting in increased referral volume.
- Worked with patients to schedule tests and procedures.
- Reduced appointment cancellations by proactively managing scheduling conflicts and rescheduling promptly when necessary.
- Strengthened communication channels within the organization through regular updates on referred patients'' progress.
- Implemented electronic referral management system, improving tracking and follow-up efficiency.
- Delivered excellent patient experiences and direct care.
- Provided excellent customer service to patients and medical staff.
- Trained new staff on filing, phone etiquette and other office duties.
Certified Nursing Assistant
McLeod Home Health
Lexington, SC
05.2024 - 03.2025
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained accurate patient records, enhancing communication among healthcare team members.
- Supported rehabilitation exercises under supervision, promoting patient recovery goals.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Certified Nursing Assistant
Grace & Mercy Health Services
Lugoff, SC
01.2021 - 02.2023
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
Certified Nursing Assistant
MUSC Home Health & Hospice
Lugoff, SC
06.2021 - 07.2022
- Educated patients and families on care plans, fostering understanding and compliance.
- Collaborated with multidisciplinary teams to improve patient care processes and outcomes.
- Trained new staff on best practices in patient care and safety protocols.
- Streamlined scheduling of patient appointments, improving overall efficiency of services provided.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Restorative Certified Nursing Assistant
Springdale Health Care Center
Camden, SC
07.2004 - 02.2021
- Facilitated restorative care programs to enhance patient mobility and independence.
- Assisted in implementing individualized care plans based on patient assessments and needs.
- Collaborated with healthcare team to monitor patient progress and adjust interventions accordingly.
- Trained and mentored new nursing assistants on best practices in restorative care techniques.
- Conducted regular evaluations of patient outcomes to ensure adherence to care standards.
- Streamlined documentation processes for improved accuracy in patient records management.
- Advocated for patients' needs during interdisciplinary team meetings, influencing care decisions.
- Monitored skin integrity regularly, implementing preventative measures to avoid pressure ulcers or related complications.
- Conducted regular rounds within the facility along with nursing staff.
- Provided physical therapy support for improved patient mobility and functionality.
- Utilized specialized equipment for proper positioning and support, maximizing patient comfort levels.
- Contributed significantly towards maintaining the nutritional health of the clients.
- Completed comprehensive training in dementia care practices, applying knowledge to improve outcomes for affected individuals.
- Implemented therapeutic interventions to alleviate pain and discomfort for better patient experiences.
- Enhanced communication between patients and healthcare team by serving as a liaison, resulting in increased patient satisfaction.
- Ensuring prompt attention was given towards any concerns that arose.
- Performed feeding assistance when necessary while monitoring dietary restrictions.
- Maintained accurate documentation of patient progress and vital signs, contributing to effective care coordination.
- Adhered to safety protocols during transfers and ambulation, minimizing the risk of injury or accidents for both patients and staff.
- Collaborated with nursing staff to develop personalized care plans, ensuring optimal patient outcomes.
- Improved patient comfort by providing compassionate and individualized care.
- Encouraging open communication channels were leading to better overall management of cases.
- Demonstrated strong teamwork skills while working collaboratively with other healthcare professionals on interdisciplinary teams.
Education
GED -
08-2010
Certified Nursing Assistant -
05-2004
Skills
- Maintaining confidentiality
- Follow-up coordination
- Scheduling appointments
- Insurance verification
- Medical terminology
- Data entry proficiency
- Healthcare industry
- Referral tracking
- Cross-functional coordination
- Customer service
- Attention to detail
- Multitasking
- Patient care
- Critical thinking skills
- Organizational skills
- HIPAA compliance
- Patient safety
- Verbal and written communication
- Creative problem solving
- Patient education
- Patient confidentiality
- Relationship building
- Patient documentation
- Patient registration
- Patient care coordination
- Documentation
- Appointment scheduling
- Follow-up care
- New hire training
- Proficient in [software]
- Filing and recordkeeping
- Organizational standards
- Nursing background
- Patient satisfaction
- HIPAA protocol adherence
- Medical record requests
- Healthcare
- Teamwork
- Time management
Timeline
Certified Nursing Assistant - McLeod Home Health
05.2024 - 03.2025
Patient Referral Coordinator - Sandhills Medical Foundation
07.2022 - Current
Certified Nursing Assistant - MUSC Home Health & Hospice
06.2021 - 07.2022
Certified Nursing Assistant - Grace & Mercy Health Services
01.2021 - 02.2023
Restorative Certified Nursing Assistant - Springdale Health Care Center
07.2004 - 02.2021
Camden High School - GED,
Applied Technical School - Certified Nursing Assistant,