Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Chiquita Smith

Lenexa,KS

Summary

Highly motivated customer service professional with a strong background in delivering exceptional support and resolving inquiries with efficiency and care. Skilled in communication, problem-solving, and building lasting customer relationships. Committed to team success by sharing knowledge and best practices, and eager to contribute to a dynamic, goal-oriented environment.

Overview

9
9
years of professional experience

Work History

Client Service Specialist

ACERTUS
Mission, KS
07.2022 - 01.2025
  • Delivered proactive communication to clients by tracking ongoing transactions and identifying workflow trends.
  • Scheduled meetings with prospective and existing clients to optimize long-term business success.
  • Worked closely with other departments to ensure timely resolution of escalated client issues.
  • Performed data entry tasks for client records management.

Patient Support Manager

Assist RX
Overland Park, KS
08.2021 - 04.2022
  • Navigated complex insurance barriers through benefit investigations and prior authorization processes.
  • Ensured compliance with HIPAA and internal standards across all patient cases.
  • Maintained detailed documentation, and collaborated with insurance payers and internal departments.
  • Assisted patients and providers with access to critical medications by coordinating with pharmacies and coverage specialists.

Customer Service Rep- Inbound Fraud

US Bank
Overland Park, KS
12.2020 - 05.2021
  • Responded quickly to customer inquiries regarding suspected fraud incidents.
  • Built fraud case files and collaborated with other departments for escalations and compliance reviews.
  • Maintained accurate records of dispute resolution outcomes and documented findings from investigations.

Lead Customer Support Specialist

Ascend Learning
Leawood, KS
03.2016 - 05.2020
  • Collaborated with other departments such as sales, marketing, and finance on projects impacting the support organization.
  • Performed administrative duties such as data entry, filing and document preparation.
  • Assisted customers in navigating the company's website for support information.
  • Attended job training to sharpen skills and keep informed of new products.

Education

High School -

Raymore-Peculiar High School
Raymore, MO
05.2006

Skills

  • Customer Experience
  • Order processing
  • Problem solving
  • Team collaboration
  • Documentation skills
  • Technical support
  • Attention to detail
  • CRM management
  • Data entry
  • Organizational skills

Awards

MVP Core Value Award, Ascend Learning, Peer Recognition Award

Timeline

Client Service Specialist

ACERTUS
07.2022 - 01.2025

Patient Support Manager

Assist RX
08.2021 - 04.2022

Customer Service Rep- Inbound Fraud

US Bank
12.2020 - 05.2021

Lead Customer Support Specialist

Ascend Learning
03.2016 - 05.2020

High School -

Raymore-Peculiar High School