Summary
Overview
Work History
Education
Skills
Timeline
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Chiquita Thompson-Childs

La Grange,GA

Summary

Dynamic Customer Service Sales Specialist with a proven track record at The Home Depot Inc, enhancing customer satisfaction and driving revenue growth. Skilled in problem-solving and upselling, I foster strong client relationships and deliver exceptional service, resulting in increased loyalty and repeat business. Committed to continuous improvement and team performance.

Overview

19
19
years of professional experience

Work History

Customer Service Sales Specialist

The Home Depot Inc
02.2006 - Current
  • Promoted new products and services to existing customers, driving revenue growth and satisfaction.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly.
  • Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Fostered top-quality service delivery by answering questions and solving problems related to product information, pricing and order fulfillment.
  • Improved team performance with ongoing training, coaching, and feedback sessions.
  • Developed strong client relationships for increased loyalty and repeat business.
  • Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving 100% of issues.

Education

Undergraduate Certificate - Medical Billing And Coding

DeVry University
Lisle, IL
04-2025

Skills

  • Customer service
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Decision-making
  • Product knowledge
  • Upselling
  • Email communication

Timeline

Customer Service Sales Specialist

The Home Depot Inc
02.2006 - Current

Undergraduate Certificate - Medical Billing And Coding

DeVry University

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Chiquita Thompson-Childs