Chiquita Young Bell
Akron
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
13
13
years of professional experience
Work History
Server/Bartender
Firehouse Grill and Pub
03.2021 - Current
- Provided exceptional table service, ensuring customer satisfaction and timely order delivery.
- Collaborated with kitchen staff to optimize food preparation and presentation.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server
BluTique Hotel - The One
12.2018 - 12.2019
- Developed strong rapport with guests, resulting in repeat business and positive reviews.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Worked closely with the sommelier to provide personalized wine selections based on guests'' tastes and meal choices.
- Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
Customer Service Representative
Speedway Gas Station
02.2017 - 11.2018
- Delivered exceptional customer service by addressing inquiries and resolving complaints effectively.
- Trained new staff on operational procedures and company policies to ensure consistent service quality.
- Managed cash register operations, ensuring accurate transactions and balanced drawers at end of shifts.
- Handled difficult customer situations with professionalism, leading to improved satisfaction ratings and repeat business.
Transportation Driver
Louisa Ridge
12.2016 - 10.2018
- Transported adults with developmentally disabilities to/from work/appointments
- Maintained vehicle cleanliness and functionality through regular inspections and servicing.
- Communicated effectively with dispatch to optimize delivery schedules and address issues.
- Developed strategies for improving fuel efficiency and minimizing operational costs through careful route planning.
- Demonstrated excellent time management skills, consistently meeting tight deadlines and maintaining punctuality for all scheduled routes.
Residential House Manager
Blick Clinic
03.2013 - 12.2016
- Oversaw daily operations of residential programs, ensuring compliance with regulatory standards.
- Led staff training initiatives to enhance service delivery and operational efficiency.
- Learn/adhere/train the Individual Service Plans (IPSs) of each person housed in collaberation with multipisiplinary teams for residents' personal needs.
- Implemented quality improvement processes that enhanced resident satisfaction and program effectiveness.
- Served as liaison between residents, staff, and external service providers to ensure seamless communication and coordination of services for the community''s benefit.
Education
Associate in Applied Business - Private Investigation
Academy of Court Reporting
Akron07-2007
GED -
Akron Urban League
Akron, OH06-2002
Skills
- Strong work ethic
- Exceptional customer service
- Cash flow oversight
- Guest engagement
- Supportive guest engagement
Timeline
Server/Bartender
Firehouse Grill and Pub
03.2021 - Current
Server
BluTique Hotel - The One
12.2018 - 12.2019
Customer Service Representative
Speedway Gas Station
02.2017 - 11.2018
Transportation Driver
Louisa Ridge
12.2016 - 10.2018
Residential House Manager
Blick Clinic
03.2013 - 12.2016
Associate in Applied Business - Private Investigation
Academy of Court Reporting
GED -
Akron Urban League