Chirley Duhamel CHARLES
Miami
Summary
- Collaborative leader partners with coworkers to promote engaged, empowering work culture.
- Skills wise in Management and supervision with sales experience.
- Proficient in policy writing, staff supervision and training ability.
- Dedicated Customer Service
- Providing skills to prioritize and multi-task in fast-paced working environment.
- Great ability to transmit knowledge on training new staff members y works as part of team to reach personal and business goals with work ethic.
Overview
14
14
years of professional experience
Work History
Supervisor (L3)
Amazon CXO (Customer Experinces Operatioon)
Miami, FL
10.2024 - 06.2025
- Managed daily operations to optimize customer experience and service quality.
- Mentored staff to enhance performance and improve team efficiency.
- Trained new hiring members before they start working
- Monitored compliance with safety standards and operational procedures for enhanced safety culture.
- Oversaw daily site operations, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs in collaboration with my manager.
- Managed stock on between equipments or materials used, the balance and reordering time.
Locker Room/Customer Service Associate
Amazon
Miami, USA
04.2024 - 10.2024
- Ensuring the locker units are in good working order
- Restocking and organizing lockers
- Assisting customers with using the lockers, if needed
- Handling any issues or concerns that arise with the locker system
Poultry Farm Manager
Haiti Broiler S.A.
Port-au-Prince, Haïti
01.2014 - 08.2022
- Developed and enforced comprehensive written policies for all farm activities in collaboration with supervisors, ensuring adherence and accountability
- Managed and monitored the farm's security system to maintain safety and operational integrity
- Reviewed and verified farm reports, ensuring accurate and timely transfer to central administration
- Oversaw inventory management of feed, medicines, and accessories, coordinating with the team to maintain optimal stock levels
- Conducted vaccinations and health checks to ensure the well-being and productivity of poultry
- Trained employees on farm operations, safety procedures, and best practices, enhancing team performance and compliance
- Managed the hiring and firing processes, and performance evaluations
- Contributed to strategic planning and decision-making for the farm's growth and future development in alignment with company objectives
Technical Sales Representative
06.2011 - 01.2014
- Organized and invited potential clients to conferences and seminars, showcasing strategies for success in poultry farming
- Provided expert consultation and guidance on designing and implementing lighting systems tailored to the size and specific needs of clients' farms
- Assisted clients in monitoring and optimizing the growth of chicks and layer production, offering practical advice and solutions to improve farm productivity
- Delivered personalized support and recommendations to clients, helping them troubleshoot issues and enhance their poultry farming operations
- Built and maintained strong relationships with clients through effective communication and technical expertise, contributing to client satisfaction and business growth
Education
Certificate of Participation - Business Management
MSG Haiti
Haiti03-2022
High School Diploma -
National School Ministry (Government)
Haiti07-1999
Skills
- Staff Training and Development
- Team Collaboration
- Inventory Control Management
- Regulatory Compliance Awareness
- Sales Strategies
- MS Office proficiency
- Problem Resolution
- Customer Service
- Clerical Support
Languages
English
Professional
Spanish
Professional Working
French
Professional Working
Timeline
Supervisor (L3)
Amazon CXO (Customer Experinces Operatioon)
10.2024 - 06.2025
Locker Room/Customer Service Associate
Amazon
04.2024 - 10.2024
Poultry Farm Manager
Haiti Broiler S.A.
01.2014 - 08.2022
Technical Sales Representative
06.2011 - 01.2014
High School Diploma -
National School Ministry (Government)
Certificate of Participation - Business Management
MSG Haiti
Education and Training
other,other