Chiro Robinson
Lancaster,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Private Nanny
Self-employeed
Lancaster , SC
03.2019 - 08.2022
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Played games, worked on puzzles and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
Cosmetologist
Great Clips
Monroe, NC
01.2013 - 01.2019
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
Customer Service Representative
Convergys
Charlotte , NC
04.2012 - 09.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests for products, services and company information.
Education
Cosmetologist -
Empire Beauty School
Charlotte, NC11.2013
Skills
- Information Services
- Researching Goods
- Emergency Services
- Team Support
- Calculations and Specifications
- Small Business Sales Transactions
Timeline
Private Nanny
Self-employeed
03.2019 - 08.2022
Cosmetologist
Great Clips
01.2013 - 01.2019
Customer Service Representative
Convergys
04.2012 - 09.2015
Cosmetologist -
Empire Beauty School
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