Chisara Cupid

Darby,PA

Overview

years of professional experience

Certification

Work History

Team Leader

New York Cares

02.2025 - Current

Directed 10+ community service projects, managing budgets, supply costs, and volunteer hours to meet program targets.
Supervised and coached 20+ volunteers, ensuring efficient use of resources and on-time project completion.
Implemented orientation and training improvements that boosted volunteer retention by 15%, supporting organizational funding goals.

Care Manager

Advance Care Alliance

10.2024 - Current

Manage a portfolio of 50+ clients, tracking service budgets, identifying cost variances, and ensuring efficient use of organizational funds.
Coordinate approvals for medical and behavioral services, securing insurance reimbursements and reducing denied claims.
Maximize funding by obtaining 95% of eligible benefits and entitlements (Medicaid, SSI, SNAP), lowering out-of-pocket costs for clients.

Case Manager

Women In Need

11.2019 - 09.2024

Partnered with schools and providers to streamline billing and service delivery, cutting resource inefficiencies by 30%.
Managed 35+ cases with responsibility for balancing individual budgets and program funding allocations.
Conducted benefit reviews and identified coverage discrepancies, recovering funds and preventing service gaps.

Mentor

Cricketing Together

10.2023 - 06.2024

Delivered one-on-one mentorship while tracking program outcomes tied to grant funding.
Produced 100% accurate reports used in financial reviews and funding renewal decisions.
Applied evidence-based methods that improved participant retention, supporting program sustainability.

Education

Master of Science - Finance: Financial Planning

Liberty University

Bachelor of Arts - Psychology

LIU Brooklyn

05.2019

Skills

Technical Tools: Microsoft Excel, Microsoft Office Suite, QuickBooks (introductory), Tableau (basic)
Finance & Accounting: Financial Statements, Budgeting, Basic Accounting Principles

Professional: Analytical Thinking, Communication, Organization, Team Collaboration