Chisdany Perez
Yonkers,Westchester
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
Union Community Health Center
02.2018 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Trained new staff on hospital processes and procedures.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Legal Receptionist
Law Office Of Matthew Marchese
08.2015 - 09.2017
- Effectively navigated [State] clerk, court and judicial websites.
- Worked with litigation management software systems.
- Drafted [Document], [Document] and [Document] with efficiency and accuracy.
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
- Created and printed legal documents for attorneys to review.
- Completed data entry of legal documents into electronic filing systems.
- Developed and maintained positive relationships with clients and colleagues.
- Assisted with preparation of trial materials and documents.
- Effectively navigated [State] clerk, court and judicial websites
- Worked with litigation management software systems
- Drafted [Document], [Document] and [Document] with efficiency and accuracy
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing
Education
Bachelor of Science - Health Service Administration
CUNY School of Professional Studies
Manhattan, NY01.2024
Associate of Science - Public Health
Bronx Community College of The City University of New York
The Bronx, NY06.2021
Skills
- Clerical and Filing Support
- Electronic Health Records Systems
- Diagnostic Codes
- Routing Lab Results
- Medical Terminology
- Registration Coordination
- Patient Contact
- Eligibility Determinations
- Admitting Coordination
- Billing Issue Resolution and Support
- Appointment Confirmation
- Insurance Billing
- Improve Patient Care
- EMR
Languages
Spanish
Native or Bilingual
Timeline
Patient Access Representative
Union Community Health Center
02.2018 - Current
Legal Receptionist
Law Office Of Matthew Marchese
08.2015 - 09.2017
Bachelor of Science - Health Service Administration
CUNY School of Professional Studies
Associate of Science - Public Health
Bronx Community College of The City University of New York
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