CHISOM ASAGWARA
Roanoke
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
13
13
years of professional experience
Work History
Waitress Trainee
First Watch
05.2021 - 05.2024
- Provided exceptional customer service in a fast-paced environment, contributing to a positive dining experience and ensuring customer satisfaction.
- Managed multiple tables and orders simultaneously, demonstrating strong multitasking and organizational skills.
- Collaborated with kitchen and front-of-house staff to ensure timely and accurate delivery of food and beverages.
- Assisted in training new employees, sharing best practices, and fostering a collaborative and efficient team culture.
- Maintained a clean and welcoming environment by adhering to health and safety standards.
- Utilized POS systems for order processing, payment handling, and customer management.
Air Ramp Personnel
United Postal Service
10.2018 - 05.2020
- Responsible for handling and taking care of Air Cargo and single packages. Customer service and customer satisfaction is our company’s main goal. That being said, through harsh and untimely weather, our determination to ship packages to our guests is always top priority.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Loaded and unloaded air containers and trailers with packages and freight, ensuring accuracy and timeliness to meet strict flight departure schedules.
- Operated ground support equipment (tugs, belt loaders, and dollies) to transport packages and containers on the air ramp safely and efficiently.
- Inspected and secured cargo in accordance with company and FAA safety regulations, maintaining a high standard of security and compliance.
Sales Clerk
QuikTrip
02.2019 - 09.2019
- Fast-paced workplace. Customer satisfaction, cleanliness, competitive pricing, and active work tasks was our responsibility for maintaining a warming and welcoming workspace.
- Kept front check out area clean and organized for efficient service.
- Processed payments and returns with accuracy and efficiency.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Prioritized helping customers over completing other routine tasks in store.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Server
Houlihan’s Restaurant and Bar
01.2016 - 01.2019
- Number one goal was to provide excellent wait service to ensure guest satisfaction. Writing, taking, and entering food/drink orders while delivering it to guests. Recommending menu items as well as answering questions and additional information about what food/drink has in-store.
- Ensured customer satisfaction by promptly addressing any concerns or special requests with professionalism and efficiency.
- Assisted in the smooth operation of the dining area by coordinating with the kitchen staff and maintaining communication on order status.
- Collaborated with team members to maintain a positive and productive work environment, resulting in improved customer retention and repeat business.
Sales Associate
Charlotte Russe
02.2015 - 07.2017
- Responsible for maintaining and providing a clean and neat store. Helping guests with finding the perfect outfit, jewel, or shoes. Handling money and proper cash exchange. Sweeping, cleaning mirrors, folding clothing, putting out new products, and displaying customer service was our job goals.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Receptionist
Demmage Community Care
05.2011 - 11.2011
- Responsible for answering the phone, directing calls to the appropriate lines, organizing filing cabinets, cleaning the entrance of the office to look presentable for guests, following up with patients, and setting up future appointments.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Routed incoming mail and messages to relevant personnel without delay.
Education
High School Diploma -
Haltom High School
Haltom City, Texas06-2015
Bachelor of Science - Nursing
Chamberlain College of Nursing
Irving, Texas05-2026
Associate of Science -
Tarrant County College
Fort Worth, Texas01-2020
Skills
- The ability to communicate between co-workers and guests
- Extremely passionate with whatever is presented to work on
- Organization is a #1 priority and will do anything in my power to keep things neat and well kept
- Work stress gives for an outstanding performance as it motivates myself to work harder and even more efficiently
- Well knowledge on modern technology use
- Microsoft Word/Excel knowledge
- Problem-solving
- Time management
Timeline
Waitress Trainee
First Watch
05.2021 - 05.2024
Sales Clerk
QuikTrip
02.2019 - 09.2019
Air Ramp Personnel
United Postal Service
10.2018 - 05.2020
Server
Houlihan’s Restaurant and Bar
01.2016 - 01.2019
Sales Associate
Charlotte Russe
02.2015 - 07.2017
Receptionist
Demmage Community Care
05.2011 - 11.2011
High School Diploma -
Haltom High School
Bachelor of Science - Nursing
Chamberlain College of Nursing
Associate of Science -
Tarrant County College
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