Chitra Rallapalli
Dallas,TX
Summary
Senior Business Analyst and Product Owner with 8+ years of experience delivering enterprise ERP, CRM, and data integration solutions across higher education, healthcare, and state government domains. Proven expertise in product backlog ownership, Agile delivery, and stakeholder alignment across Salesforce CRM, Banner ERP, and Informatica integrations.
Strong ability to translate business requirements into user stories, acceptance criteria, and scalable solutions, driving high-quality releases and measurable business outcomes. Experienced in UAT ownership, release planning, and cross-functional collaboration, ensuring efficient and value-driven product delivery.
Overview
8
8
years of professional experience
Work History
Sr. Business Analyst/Product Owner
West Virginia University
07.2024 - Current
- Own product backlog and prioritize features for Salesforce CRM and Banner ERP enhancements.
- Define and refine user stories and acceptance criteria aligned with business goals.
- Collaborate with stakeholders to define product roadmap and release plans.
- Lead Agile ceremonies including sprint planning, backlog grooming, and reviews.
- Support Salesforce workflows, reporting, and configuration-driven enhancements.
- Perform Banner ERP functional analysis and assess downstream system impacts.Improved UAT efficiency and reduced defects through structured validation processes
- Streamlined requirements and backlog management for faster sprint delivery
- Enhanced data accuracy and reporting across integrated systems
- Validate Informatica data integrations, transformation logic, and data quality rules.
- Own UAT execution, defect triage, and release readiness.
- Act as liaison between business and technical teams to ensure alignment and delivery.
Business Analyst
BPK Tech
12.2020 - 06.2024
- Conducted requirements gathering, GAP analysis, and process mapping.
- Created BRDs, FRDs, workflows, and traceability matrices.
- Collaborated with stakeholders and technical teams across global environments.
- Supported Agile delivery and UAT coordination.
- Assisted in data validation and system integration efforts.
Business Analyst
Ds Technology Consulting
10.2017 - 05.2019
- Analyzed business processes to identify inefficiencies and recommend actionable improvements.
- Collaborated with cross-functional teams to gather and document project requirements.
- Developed comprehensive reports using data analytics tools to support decision-making processes.
- Facilitated stakeholder meetings to ensure alignment on project objectives and deliverables.
Education
Master of Science - Healthcare Administration
University of New Haven
West Haven, CT05-2017
Skills
Product Ownership Agile (Scrum/Kanban) Backlog Management Sprint Planning
User Stories & Acceptance Criteria UAT & Release Management
Stakeholder Management Business Process Mapping Gap Analysis
Salesforce CRM Banner ERP Informatica Data Integration
Reporting & Data Validation Cross-Functional Collaboration
Timeline
Sr. Business Analyst/Product Owner
West Virginia University
07.2024 - Current
Business Analyst
BPK Tech
12.2020 - 06.2024
Business Analyst
Ds Technology Consulting
10.2017 - 05.2019
Master of Science - Healthcare Administration
University of New Haven