Chlisa Battle
Tampa,FL
Summary
Experienced Project Manager with over 10 years of expertise in leading cross-functional teams to successfully deliver complex projects on time and within budget. Demonstrated proficiency in creative and analytical methodologies, with a strong track record of enhancing operational efficiency and achieving project objectives. Adept at stakeholder communication, risk management, and resource allocation, ensuring seamless project execution from inception to completion. Committed to fostering collaborative team environments and driving continuous improvement initiatives to maximize project outcomes.
Overview
10
10
years of professional experience
Work History
Project Manager/Team Lead Business Analyst
ERTC Express
01.2020 - Current
- Was one of the company's first ever business analyst and implemented risk management strategies that reduced project risks by 30%, enhancing overall project stability and predictability which had a 98% internal audit proof record
- Spearheaded initiatives to improve stakeholder communication, resulting in a 25% increase in stakeholder satisfaction and grew office revenue by over 200K within the first 6 months.
- Implemented risk management strategies that reduced project risks by 30%, enhancing overall project stability and predictability.
- Successfully managed over 1000 business clients simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Led a cross-functional team of 5 employees in the development and implementation of a new project management software, resulting in a 20% increase in project efficiency.
- Planned, designed, and scheduled phases 100's of large projects which reduced return rates by 10% resulting in an eventual $75k cost savings prohibiting possible litigation and legal fees
- Recognized for exceptional ability to manage high-stress projects with tight deadlines, receiving the “Rising Star of the Year” award in 2023.
Project Manager/Recruiting & Trainee Specialist
UPS - Alorica
01.2014 - 12.2020
- Delivered comprehensive account management services for high class clients with revenue of at least 100k yearly securing repeat business through exceptional relationship-building efforts and proactive problem-solving skills while nurturing new business opportunities.
- Managed, trained and developed over 100 staff members through new hire classes on best practices in account management, fostering professional development within the team resulting in a 25% increase in employee performance metrics.
- Managed over 30 large commercial accounts as the lead point of contact for assigned customers, build, and maintained long lasting relationships through my ability to provide exceptional customer service, analyze and communicate at the organizations level and influence decision making increasing the company's revenue by over $300,000 yearly and knowledge of sales order entry and navigating within multiple systems until the close of the company due to COVID in 2020
- Implemented innovative strategies to penetrate competitive markets, successfully winning new business from major competitors.
- Facilitated workshops and seminars quarterly on leadership, communication, and technical skills.
Education
Bachelor's - Criminology
University of South Florida
Associate's - Business Management
Hillsborough Community College
Skills
- Project Management and Scheduling
- Client Relations Management (CRM) Systems
- Risk Management
- Project Planning and development
- Proficient in Hubspot, Kronos, POS, ATS, Google Suite, Microsoft Office Suite and Salesforce
- Research and Data Analysis
- Process Improvement
- Communication and Marketing Strategy
Accomplishments
- Presented with the Rising Start Award from ERTC Express in 2023
- Employee of the Year with UPS in 2015 and 2017
Affiliations
- Member of "The Center for Manifestation" since 2020
- Mentor for "Big Brothers, Big Sisters" since 2009
Timeline
Project Manager/Team Lead Business Analyst
ERTC Express
01.2020 - Current
Project Manager/Recruiting & Trainee Specialist
UPS - Alorica
01.2014 - 12.2020
Bachelor's - Criminology
University of South Florida
Associate's - Business Management
Hillsborough Community College
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