Chloe Beyerlein
Lakewood,CO
Summary
Dynamic and results-oriented Cafe Manager with a track record of success in overseeing all aspects of shop operations. Experienced in leading teams to deliver outstanding customer experiences while maximizing profitability. Skilled in staff training, scheduling, and performance management to ensure efficient workflow and superior service delivery. Proficient in menu building and social media marketing.
Overview
6
6
years of professional experience
Work History
Cafe General Manager
Blue Nest Coffee
Applewood, CO
09.2023 - Current
- Developed menu items to help keep profits up and prices affordable for customers by balancing high and low food costs.
- Organized promotional activities such as discounts or special events to attract new customers or increase repeat business from existing clients.
- Oversaw food preparation, production and presentation according to quality standards.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Social Media Manager
Freelanced
07.2022 - Current
- Increase brand awareness through development and implementation of successful public relations campaigns.
- Expansive creative design to promote small businesses with visual concepts that promote identity.
- Methodically choosing diction for each client to promote search engine optimization.
- Developed and implemented tracking systems to measure results of posts and campaigns.
- Conducted research to determine current benchmark trends and audience preferences.
Restaurant Supervisor
Snooze AM Eatery
02.2021 - 09.2023
- Maximized guest experience through collaboration with management team and staff members to create a welcoming environment.
- Continuously monitored front of house operations to ensure optimized profit to labor cost.
- Problem-solved on a daily basis to ensure hospitable work environment and guest experience alike.
- Completion of management curriculum to enhance leadership and pragmatic qualities.
- Made interpersonal connections with guests and staff daily, encouraging feedback to implement positive change in the workplace.
- Assisted all positions such as bartenders, hosts and servers when needed to maintain steady work flow.
Sales Professional
Sportline
08.2020 - 02.2021
- Responsible for driving additional online sales through website communication.
- Managed warehouse orders and ensured quality of product met standards daily.
- Coordinated with brand managers and owners to establish core values and sales optimization.
- Supervised full-cycle sales delivery process by recruiting top talent and remaining up-to-date on product and system knowledge, customer service and administration.
Medical Technician
Westmont Living
10.2019 - 08.2020
- Extensive knowledge on each residents care plan and medication schedule, side effects and progression of medication.
- Managed time efficiently to ensure each resident received proper wound care and medication on time daily.
- Collaborated with nurses, doctors and family to ensure each resident maintained optimized health and quality of life.
- Knowledge of hospice care and emotional support for both family and residents.
Barista Shift Lead
The Human Bean
03.2018 - 02.2019
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coached staff on strategies to enhance performance and improve customer relations.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Education
Bachelors - General Studies
Oregon Coast Community College
06.2020
Skills
- Customer Engagement
- Health and Safety Regulations
- Customer Experience Management
- Scheduling
- Timekeeping
- Event Preparation
- Menu Development
- Social Media Marketing
Timeline
Cafe General Manager
Blue Nest Coffee
09.2023 - Current
Social Media Manager
Freelanced
07.2022 - Current
Restaurant Supervisor
Snooze AM Eatery
02.2021 - 09.2023
Sales Professional
Sportline
08.2020 - 02.2021
Medical Technician
Westmont Living
10.2019 - 08.2020
Barista Shift Lead
The Human Bean
03.2018 - 02.2019
Bachelors - General Studies
Oregon Coast Community College
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