Chloe Vetterkind
Fort Walton Beach ,FL
Summary
Dynamic professional with a proven track record in the Military, excelling in customer service and data entry. Developed a tracking system that reduced application backlogs, enhancing satisfaction rates. Skilled in teamwork and critical thinking, with a commitment to compliance and organizational excellence. A reliable asset in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Passport Agent
Army
Crestview, FL
07.2023 - Current
- Developed a system for tracking pending applications effectively, enabling timely follow-ups and reducing the backlog of unprocessed requests.
- Increased customer satisfaction rates by promptly addressing inquiries received via phone calls, emails or walk-in appointments.
- Provided excellent customer service to applicants, addressing their questions and concerns while guiding them through the application process.
- Assisted management in creating monthly reports highlighting key performance indicators such as processing times and customer satisfaction rates.
- Assisted in training new employees on department protocols and best practices, contributing to a more cohesive team environment.
Security Manager
Army
Crestline, CA
08.2022 - Current
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
- Continuously updated knowledge on evolving security trends and best practices, incorporating relevant strategies to maintain a safe facility.
- Kept team compliant with security protocols and appearance standards.
Intelligence Analyst
Army
Crestview, FL
04.2022 - Current
- Supported decision-makers by providing timely, accurate, and relevant assessments of emerging threats.
- Analyzed open-source intelligence data to identify potential threats and vulnerabilities.
- Coordinated with other intelligence agencies to share information and resources.
- Produced multi-source intelligence reports and products for different agency customers.
Hostess
5th Tavern
Clarkston, MI
05.2019 - 04.2021
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Education
High School Diploma -
Clarkston High School
Clarkston, MI05.2021
Skills
- Data entry
- Regulation compliance
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Critical thinking
- Organizational skills
- Active listening
- Professional ethics
- Analytical thinking
Accomplishments
I graduated the Intelligence Analyst Course in February of 2022. I also graduated Airborne school in April of 2022.
Timeline
Passport Agent
Army
07.2023 - Current
Security Manager
Army
08.2022 - Current
Intelligence Analyst
Army
04.2022 - Current
Hostess
5th Tavern
05.2019 - 04.2021
High School Diploma -
Clarkston High School