FELICIA FERGUSON-COX
San Antonio
Summary
Driven and decisive professional offering several years of experience managing human resources teams to deliver compliance, personnel communication, and workforce programs. Flexible and focused with expertise in mediation, staff training and development, and complex problem resolution. Assists with training and implements HR strategies and initiatives that align with the overall business strategy. Efficient in various aspects of passport and visa processing. Proficient with travel requirements, application processing, and document verification.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Passport Agent
United States Air Force, USAF
RAF Mildenhall
05.2019 - 05.2021
- Processed passport applications for military personnel and their families at three different passport locations.
- Assisted applicants with completing necessary forms and documentation.
- Verified identification documents and supporting materials for accuracy.
- Coordinated with government agencies to ensure smooth application processing.
- Provided guidance on passport policies and procedures to applicants.
- Processed passport applications accurately and efficiently.
- Assisted customers in completing their visa applications and providing information about immigration policies and procedures.
- Coordinated with local authorities regarding visa requirements for international travelers.
- Ensured that all required documentation was completed correctly before submitting it for approval.
Human Resources Manager
United States Air Force, USAF
Mildenhall
05.2017 - 05.2019
- Maintained employee records per USAF policy and applicable legal requirements.
- Handled sensitive employee information with the highest level of confidentiality and discretion.
- Worked with management to create performance measurement, employee development, and employee compensation strategies.
- Developed succession planning strategies for key positions within the organization.
- Organized team-building activities to foster collaboration among staff members.
- Directed HR programs, policies, and processes to improve operational efficiency.
- Implemented organizational change initiatives effectively while minimizing disruption in operations.
Human Resources Supervisor
United States Air Force, USAF
Wright Patterson AFB
12.2013 - 05.2017
- Implemented onboarding procedures for new hires, integrating them into the organization.
- Facilitated training programs to enhance employee skills and compliance.
- Provided guidance to managers regarding staffing needs and organizational changes.
- Organized team-building activities to promote a positive working environment.
- Analyzed employee performance to determine areas of improvement and create development plans.
- Performed background checks on applicants before hiring decisions were made.
- Conducted performance evaluations to assess employee development and productivity.
Human Resources Administrator
United States Air Force, USAF
RAF Lakenheath AFB
09.2010 - 11.2013
- Managed employee onboarding processes and documentation for new hires.
- Facilitated training sessions on policies and procedures for staff compliance.
- Assisted in maintaining employee records using HR management systems.
- Supported performance evaluation processes by preparing necessary documentation.
- Maintained employee records, ensuring accuracy and confidentiality of all documents..
- Coordinated workplace safety programs and initiatives to comply with OSHA regulations.
- Monitored employee performance evaluation processes, ensuring timely completion and feedback delivery.
- Completed reports and employment forms.
Security Manager
United States Air Force, USAF
RAF Lakenheath AFB
10.2010 - 01.2012
- Coordinated training sessions on security protocols for staff.
- Evaluated security incidents and recommended preventative measures.
- Floated between security locations to check in with officers, assess security, and make proactive adjustments based on changing conditions.
- Conducted regular staff training on security policies and procedures..
- Provided security awareness training to all employees, enhancing the overall security culture within the organization.
- Performed thorough background checks on potential employees to identify hiring risks.
- Managed the issuance and revocation of security badges and access rights for employees.
- Managed a team of security personnel, providing ongoing training and performance evaluations.
Education
Associate of Arts - Human Resources Management
Community College of The Air Force
Montgomery, AL05-2004
Associate of Arts - General Studies
Austin Community College
Austin, TX05-1996
Bachelor of Arts - General Studies
American Military University
Charles Town, WVSkills
- Application processing
- Visa processing
- Document verification
- Customer service
- Regulatory compliance
- Data entry
Affiliations
I am a founding member of the Nu Day Warriors, a veteran organization based in Buda, Texas. In addition to my membership at several school PTAs and PTSAs in the Buda and Kyle area, I serve as the Hospitality Committee Chair for the Doral Academy of Texas, Buda PTSA. I've assisted my sister in her role as President of the Hays CISD Council of PTAs and as a team lead on the Texas PTA DEI Task Force.
Certification
Civilian Personnel Management Course, Oct 2011
SHRM HR Member
References
References available upon request.
Timeline
Passport Agent
United States Air Force, USAF
05.2019 - 05.2021
Human Resources Manager
United States Air Force, USAF
05.2017 - 05.2019
Human Resources Supervisor
United States Air Force, USAF
12.2013 - 05.2017
Security Manager
United States Air Force, USAF
10.2010 - 01.2012
Human Resources Administrator
United States Air Force, USAF
09.2010 - 11.2013
Associate of Arts - Human Resources Management
Community College of The Air Force
Associate of Arts - General Studies
Austin Community College
Bachelor of Arts - General Studies
American Military University
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