Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Ready to Work Program
Languages
Timeline
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Latauna Wilson

Tuscaloosa,AL

Summary

Adept Passport Agent with a proven track record at Campus Mail, showcasing expertise in document verification and a keen sensitivity to cross-cultural nuances. Excelled in enhancing customer satisfaction and streamlining the application process, ensuring compliance with stringent government standards. Demonstrates a unique blend of meticulous attention to detail and exceptional interpersonal skills.

Dependable professional skilled in managing passport applications and ensuring regulatory compliance. Expertise in document verification and customer service, contributing to efficient and accurate processing. Known for teamwork, reliability, and flexibility in dynamic environments.

Experienced with passport application processing and document verification. Utilizes strong organizational skills to ensure accurate and timely handling of applications. Knowledge of regulatory requirements and customer service excellence.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Passport Agent

Campus Mail
01.2022 - Current
  • Inspected photographs for compliance with government standards prior to affixing them to applications.
  • Evaluated applications and assessment results to determine eligibility and acceptance.
  • Responded promptly to customer complaints regarding passport services provided by the agency.
  • Prepared ordinances, resolutions and proclamations to be executed, recorded, archived and distributed.

Arthur's Appliance Service

Secretary
05.2018 - 06.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.

Jack's

Cashier
08.2016 - 08.2018
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Temporary Emergency Service

Supervisor Retail Worker
01.2010 - 05.2015
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

High School Diploma -

Central High School
Tuscaloosa, AL
05.1997

BBA - Business Communication

The University of Alabama
Tuscaloosa, AL
05-2027

Skills

  • Trade policy
  • Cross-cultural sensitivity
  • Document verification
  • Data entry proficiency
  • Filing systems
  • Background checks
  • Application processing
  • Confidentiality
  • Teamwork
  • Regulation compliance

Accomplishments

  • Achieved Result by completing Task with accuracy and efficiency.
  • Collaborated with team of 5 in the development of Passports.
  • Documented and resolved Issue which led to Result.
  • Achieved Result through effectively helping with Task.
  • Supervised team of 5 staff members.

Certification

  • Tuscaloosa Training - Passports
  • Certified Passport Agent, Campusmail

Ready to Work Program

Started at Shelton State to take a test to see if You Qualify for the Grant at Any Plant in Alabama Certified to Work Silver,Gold.

        I Received a Gold Grant.

Languages

English
Full Professional

Timeline

Passport Agent

Campus Mail
01.2022 - Current

Arthur's Appliance Service

Secretary
05.2018 - 06.2021

Jack's

Cashier
08.2016 - 08.2018

Temporary Emergency Service

Supervisor Retail Worker
01.2010 - 05.2015

High School Diploma -

Central High School

BBA - Business Communication

The University of Alabama

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