Chloe Clower
Aubrey,TX
Summary
Dependable management professional with 8+ years of experience in fast paced environments. Demonstrates strong skills in problem solving and technical troubleshooting. Proven track record in organizing teams, optimizing schedules, and improving customer satisfaction through detailed and efficient management.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Lots of Auctions
09.2024 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Researched issues to properly resolve customer and employee problems
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Troubleshoot technical issues with company equipment and devices
Shop Manager
Old World Granite
02.2023 - 12.2023
- Covered shop demands with well-organized team schedules and employee assignments.
- Organized store layout for maximum visual appeal, updating displays regularly to showcase new products.
- Oversaw clean, neat and customer-ready shop, keeping areas organized and presentable.
- Preformed maintenance on CNC machines.
- Met with customers to measure and design counters.
Lead Trainer
Walmart E-Commerce
08.2021 - 01.2023
- Established benchmarks and measurable objectives for evaluating impact of training initiatives.
- Organized schedules, logistics, and resources for multi-day training events or conferences.
- Led train-the-trainer sessions to prepare internal team members for delivering new program content.
- Created customized training solutions based on individual employee development plans.
- Collaborated with management to design effective training materials and resources.
Machine Operator & Powder Mixer
Polymet
05.2020 - 07.2021
- Paid high attention to detail to minimize production scrap.
- Adjusted machines based on job specifications.
- Adhered to proper procedures and wore protective gear to avoid safety risks.
- Completed daily job checklists to desired standard and with designated timeframe.
- Accurately measured and mixed various powders.
Take-Out Manager
Texas Roadhouse
07.2019 - 05.2020
- Oversaw execution of opening and closing procedures to desired standard.
- Organized training for new team members and routine retraining for established employees.
- Fostered positive work environment promoting employee engagement.
- Monitored inventory levels, placing orders.
- Assisted in preparing schedules and assignments to meet short- and long-term business demands.
Skills
- Technical Troubleshooting
- Conflict Resolution
- Time Management
- Task Delegation
- Employee Motivation
- Inventory Management
- Attention to Detail
- Problem-solving
- Microsoft outlook, word, and Excel
Timeline
Customer Service Manager
Lots of Auctions
09.2024 - Current
Shop Manager
Old World Granite
02.2023 - 12.2023
Lead Trainer
Walmart E-Commerce
08.2021 - 01.2023
Machine Operator & Powder Mixer
Polymet
05.2020 - 07.2021
Take-Out Manager
Texas Roadhouse
07.2019 - 05.2020
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