Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Laneah Brown

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Manager

Grecian Gyro
Tucker
03.2025 - Current
  • Oversaw daily customer service operations, ensuring efficient restaurant functioning.
  • Addressed customer complaints promptly, contributing to a positive dining experience.
  • Conducted training for staff on service protocols and customer interaction techniques to enhance service quality.

Technical Customer Service Representative

Dish Network Corp
Ohio
05.2024 - 03.2025
  • Resolved technical issues for customers using satellite services, enhancing user satisfaction.
  • Diagnosed and fixed service interruptions for residential customers, minimizing downtime.
  • Instructed customers on equipment usage and troubleshooting methods to empower self-sufficiency.

Customer Service Cashier

Wingstop
Decatur
06.2023 - 05.2024
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers in selecting menu items and answering questions.
  • Maintained cleanliness and organization of the front counter and dining area.

Education

Miller Grove High School
Lithonia, GA

Skills

  • Customer service
  • Complaint resolution
  • Staff training
  • Product knowledge
  • Process improvement
  • Technical troubleshooting
  • Team collaboration

Languages

English
Full Professional

Certification

  • Serv Safe

Timeline

Customer Service Manager

Grecian Gyro
03.2025 - Current

Technical Customer Service Representative

Dish Network Corp
05.2024 - 03.2025

Customer Service Cashier

Wingstop
06.2023 - 05.2024

Miller Grove High School
Laneah Brown