Mario Navarro Cossyleon
Creve Coeur,IL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Motivated and focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee and company objectives.
Overview
13
13
years of professional experience
Work History
Customer Service Manager
Black Squirrel LLC
East Peoria, Illinois
04.2021 - Current
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Served as point-of-contact between customers and internal teams regarding issues requiring special attention.
- Provided exceptional customer service to ensure customer satisfaction.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Assisted other crew members in loading materials onto trucks for transport to job sites.
- Inspected driveways for damage prior to sealing process.
91B Wheeled Vehicle Mechanic
US Army
Peoria, Illinois
05.2014 - Current
- Organized logistics for field exercises including transportation coordination and supply management.
- Supervised the maintenance of vehicles and other military equipment according to standards.
- Enforced safety protocols at all times while conducting hazardous tasks such as demolitions.
- Supervised the preparation of all platoon documents including reports, evaluations, rosters.
- Controlled platoon in mounted and dismounted operations.
CDL Truck Driver
P. George Paving
East Peoria, IL
04.2020 - 05.2023
- Inspected truck for defects and safe operating condition before, during and after trips.
- Hooked and unhooked trailers from tractor and converter dollies.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Improved project completion time, multi-tasking operations on heavy equipment and trucks.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Loaded and unloaded vehicles at distribution center and delivery address.
CDL Truck Driver
Hoerr Asphalt and Paving
Trivoli, Illinois
03.2016 - 10.2018
- Inspected truck for defects and safe operating condition before, during and after trips.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Improved project completion time, multi-tasking operations on heavy equipment and trucks.
- Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
- Determined optimal routes based on GPS application information and knowledge of local routes.
Mechanic
Scott Automotive
Peoria, Illinois
09.2015 - 02.2018
- Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
- Utilized computer diagnostic equipment to troubleshoot electrical issues in vehicles.
- Maintained accurate records of work performed in accordance with company standards.
- Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
- Explained technical diagnoses and needed repairs to non-mechanical individuals who lack technical knowledge.
- Provided estimates for labor costs associated with repair projects prior to commencement of work.
- Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.
Delivery Driver
FedEx
Morton, Illinois
09.2012 - 11.2014
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Ensured accurate completion of all paperwork associated with deliveries.
- Received daily delivery instructions and route assignments from dispatch.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Provided excellent customer service by answering inquiries about products or services being delivered.
Education
High School Diploma -
EPCHS
East Peoria, IL05-2012
Some College (No Degree) - Business Administration And Management
Illinois Central College
East Peoria, ILSkills
- Customer service
- Conflict resolution
- Process improvement
- Customer relationship management
- Team leadership
- Product knowledge
- Logistics coordination
- Technical troubleshooting
- Inventory management
- Time management
- Handling escalations
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Manager
Black Squirrel LLC
04.2021 - Current
CDL Truck Driver
P. George Paving
04.2020 - 05.2023
CDL Truck Driver
Hoerr Asphalt and Paving
03.2016 - 10.2018
Mechanic
Scott Automotive
09.2015 - 02.2018
91B Wheeled Vehicle Mechanic
US Army
05.2014 - Current
Delivery Driver
FedEx
09.2012 - 11.2014
High School Diploma -
EPCHS
Some College (No Degree) - Business Administration And Management
Illinois Central College