Chloe Costello
Fort Myers
Summary
Dynamic and results-driven professional with extensive experience at Texas Roadhouse, excelling in customer service and team leadership. Proven ability to enhance customer satisfaction and resolve disputes effectively. Skilled in time management and complex problem-solving, consistently achieving goals while maintaining a safe and organized environment for both staff and patrons.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
4
4
years of professional experience
Work History
Manager of To-Go
Texas Roadhouse
01.2022 - 05.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Server
Texas Roadhouse
01.2022 - 05.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Host
Sand Springs Country Club
01.2021 - 01.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Crestwood High School
Mountain Top, PASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff management
- Goal setting
Accomplishments
- Supervised team of 15 staff members.
- Resolved product issue through consumer testing.
Timeline
Manager of To-Go
Texas Roadhouse
01.2022 - 05.2025
Server
Texas Roadhouse
01.2022 - 05.2025
Host
Sand Springs Country Club
01.2021 - 01.2022
Crestwood High School
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