Chloe Cotton
Roseville,MI
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Holiday Inn Express Hotel
Pontiac, Michigan
07.2020 - 06.2025
- Managed front desk operations, ensuring smooth guest check-in and check-out procedures.
- Coordinated communication between departments to enhance service delivery and guest satisfaction.
- Streamlined appointment scheduling, reducing wait times for clients and improving overall efficiency.
Consumer Service Representative
Concentra Medical Center
Farmington Hills, Michigan
06.2018 - 06.2020
- Facilitated patient inquiries, ensuring prompt and accurate information delivery.
- Resolved complex customer concerns, enhancing overall patient satisfaction and loyalty.
- Collaborated with medical staff to streamline appointment scheduling processes for improved efficiency.
Customer Service Representative
Comcast
Troy, Michigan
02.2015 - 05.2018
- Resolved customer inquiries efficiently through multiple communication channels, ensuring high satisfaction levels.
- Trained new staff on product knowledge and customer service protocols to enhance team effectiveness.
- Analyzed customer feedback data to identify trends and recommend improvements to service delivery.
Education
Didn’t Obtain - Public Relations
Rochester University
Rochester Hills, MISkills
- Patience and resilience
- Call center experience
- Customer focus
- Complaint handling
- CRM software expertise
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking
Personal Information
Timeline
Front Desk Receptionist
Holiday Inn Express Hotel
07.2020 - 06.2025
Consumer Service Representative
Concentra Medical Center
06.2018 - 06.2020
Customer Service Representative
Comcast
02.2015 - 05.2018
Didn’t Obtain - Public Relations
Rochester University