Chloe Donley
Englewood,OH
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
3
3
years of professional experience
Work History
Patient Services Representative
Southwest Ohio ENT Specialists Inc.
Dayton, OH
09.2023 - Current
- Scheduled patient appointments and procedures.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Works in in-bound out-bound phone center for half of the week answering patients requests and scheduling appointments.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Entered new patient demographics into database system accurately and efficiently.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Reviewed patient records for accuracy and completeness of data entry.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
Assistant Manager
LA TAN
Huber Heights, OH
12.2022 - 10.2023
- Created reports on sales trends, inventory levels, and financial data.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ensured compliance with safety regulations and company policies.
- Communicated regularly with customers to gain insights into their needs.
- Collaborated with management on developing strategic plans for achieving business goals.
- Delegated daily tasks to team members to optimize group productivity.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Produced thorough, accurate and timely reports of project activities.
Store Manager
Palette of Threads Boutique
Englewood, OH
04.2021 - 01.2023
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established relationships with key clients, while maintaining existing customer base.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Coached, developed and motivated team to achieve revenue goals.
- Analyzed business and sales targets using critical problem-solving skills.
- Assisted customers from the entrance to the check out desk for all of their needs.
- Kept track of sales goals and came up with ways to meet them.
- Tracked inventory for entire store and ordered more as needed.
Education
Bachelor of Arts - Early Childhood Education
Grand Canyon University
Phoenix, AZ04-2026
High School Diploma -
Milton-Union High School
West Milton, OH05-2021
Skills
- Bookkeeping
- Appointment Confirmation and Scheduling
- System Updates
- Medical Filing
- Customer Service
- Patient Intake
- Payment Collection
- Organization
- Punctual
- Time management
References
References available upon request.
Timeline
Patient Services Representative
Southwest Ohio ENT Specialists Inc.
09.2023 - Current
Assistant Manager
LA TAN
12.2022 - 10.2023
Store Manager
Palette of Threads Boutique
04.2021 - 01.2023
Bachelor of Arts - Early Childhood Education
Grand Canyon University
High School Diploma -
Milton-Union High School
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