Haylie Parker
New Lebanon,OH
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in ECW. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Southwest Ohio ENT Specialists Inc.
11.2023 - Current
- Verified insurance eligibility and coverage for patients.
- Greeted and assisted patients with check-in procedures.
- Used ECW to schedule appointments.
- Responded to inquiries by directing calls to appropriate personnel.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Cashier/Sales Associate
TNT Fireworks
06.2020 - 07.2023
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Crew Member
Dairy Queen Grill & Chill
06.2020 - 06.2021
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with team members to complete orders.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
No Degree - Radiologic Technology
Sinclair Community College
Dayton, OH05.2028
High School Diploma -
Miami Valley Career Technology Center
Clayton, OH05.2023
Skills
- Gathering Information from Patients
- Registration and Admissions
- Patient documentation
- Medical insurance
- Documenting and Recording Information
- Schedule Coordination
- HIPAA Compliance
- Office Administration
- Team Collaboration
- Customer Service
- Scheduling appointments
- Cash Register Operation
- Customer Assistance
- Cash Drawer Balancing
- Money Handling
Timeline
Patient Service Representative
Southwest Ohio ENT Specialists Inc.
11.2023 - Current
Cashier/Sales Associate
TNT Fireworks
06.2020 - 07.2023
Crew Member
Dairy Queen Grill & Chill
06.2020 - 06.2021
No Degree - Radiologic Technology
Sinclair Community College
High School Diploma -
Miami Valley Career Technology Center
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