Chloe Freeman
Summary
As a dynamic operations director with a proven track record at Chick-fil-A Lebanon, I excel in operational excellence and leading a hardworking team. Skilled in business analysis and staff management, I've led a team of 30-40, fostering a culture of initiative and superior customer service, resulting in business growth during our night time hours. I strive to use my role to serve our guests and my team each shift. Focusing on the excellence of the business, while allowing myself to continue to grow and learn in my 7 years.
Overview
7
7
years of professional experience
Work History
Operations Director
Chick-fil-A Lebanon
05.2018 - Current
- Developed strategic plans for business growth, enabling the company to expand its market share and increase revenue.
- Reviewed financial and operational reports on a regular basis to make effective decisions.
- Initiated change management strategies that effectively addressed employee concerns while driving forward organizational transformation efforts.
- Led, supervised and provided strategic direction for workforce of 30-40 employees.
- Mentored staff members, providing guidance and support that led to enhanced professional development and increased job satisfaction.
Event Planning Intern
Chick-fil-A Lebanon
01.2025 - 04.2025
- Contributed to post-event evaluation, identifying areas for improvement and implementing necessary changes for future events.
- Enhanced event attendee experience by coordinating and executing engaging activities and presentations.
- Conducted market research to identify potential sponsors, securing financial support for events.
- Coordinated logistics for various event elements, ensuring seamless execution and guest satisfaction.
Education
Bachelor of Science - Tourism And Hospitality Management
Middle Tennessee State University
Murfreesboro, TN12-2025
Skills
- Operational excellence
- Staff management
- Standard operating procedures
- Staff training and development
- Business analysis
- Hands-on mindset
- Great customer service attitude
- Team-player
- Seeks to take initiative
Timeline
Event Planning Intern
Chick-fil-A Lebanon
01.2025 - 04.2025
Operations Director
Chick-fil-A Lebanon
05.2018 - Current
Bachelor of Science - Tourism And Hospitality Management
Middle Tennessee State University
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