Chloe Henderson
Wiscasset
Summary
My goal in any job I work is to provide efficient service and resolve problems effectively. I pride myself on active listening when speaking to a customer, in order to have a clearer understanding of their needs. I’ve recently entered the medical field in hopes of continuing my career in that.
People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Overview
13
13
years of professional experience
Work History
Shift Supervisor
Rising Tide Natural Market
Damariscotta
04.2025 - 11.2025
- Trained staff on product knowledge and customer service best practices.
- Managed inventory levels to optimize stock availability for customers.
- Resolved customer inquiries and concerns promptly to enhance satisfaction.
- Provided on-the-job training to new staff members.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Decontamination Technician
Maine General Medical Center
Augusta
04.2023 - 04.2025
- Conducted thorough cleaning and decontamination of medical equipment and surfaces.
- Operated sterilization machinery to ensure compliance with safety standards.
- Monitored inventory levels of cleaning supplies and equipment for efficient operations.
- Trained new team members on proper decontamination procedures and safety measures.
- Inspected areas for contamination risks and addressed issues promptly.
Mental Health Support Worker
Riverview Hospital
Augusta
08.2023 - 11.2024
- Provided compassionate support to patients in a mental health care setting.
- Monitored patient behavior and reported changes to healthcare team members.
- Documented patient interactions and progress in electronic health records.
- Collaborated with multidisciplinary teams to ensure comprehensive patient care.
- Delivered crisis intervention using de-escalation techniques when necessary.
- Observed safety protocols when working with potentially violent or suicidal individuals.
Crew member
TRADER JOES
Portland
06.2022 - 05.2023
- At Trader Joe’s, crew members are trained to take care of every department
- We switch hourly to focus on customer experience and product
- Whether it’s ringing on register, breaking a pallet, or stocking product, a crew member will always be able to assist.
- Provided exceptional customer service and assistance to create a welcoming environment.
- Maintained store cleanliness and organization to enhance shopping experiences.
- Operated cash registers efficiently to process transactions accurately.
- Engaged with customers to address inquiries and resolve issues promptly.
Sterile Processing Technician
Intermed
Portland
02.2023 - 04.2023
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
- Tested sterilization equipment by performing regular checks and maintenance to keep instruments in working order.
- Wrapped trays, instrument packs, and sets.
- Sterilized surgical instruments using advanced sterilization techniques and equipment.
- Inspected instruments for cleanliness and functionality before use.
- Inspected instruments for cleanliness, proper function and breakage by viewing instruments before assembly.
Cashier/ Health and Wellness Department Manager
NUGGET MARKET
Vacaville
11.2017 - 05.2022
- Cash handling experience, till accountability, customer service, product knowledge As the manager of health and wellness, I was responsible for quarterly inventory, weekly vendor ordering, meetings with reps, display building, and special ordering for customers
- Assisted customers with product inquiries and store navigation.
- Maintained accurate cash drawer during shifts to ensure accountability.
- Handled returns and exchanges according to store policies and procedures.
- Ensured cleanliness and organization of the checkout area at all times.
Boarding technician
SUNSET ANIMAL HOSPITAL
06.2013 - 11.2016
- I worked on the animal boarding side of the hospital
- This included kennel sanitization, dog walking, animal feeding, medication administering, and front desk reception.
Sales representative/Store associate
KONA SURF AND SANDALS
03.2013 - 05.2013
- For the brief time I lived in Hawaii, I was able to run a small resort shop
- Since the store was so small, there only needed to be one associate per shift
- This gave me the responsibility of sales, till balancing, inventory, and locking up each night.
Education
High school diploma -
Fairfield High School
Fairfield, CASkills
- Proper Storage Procedures
- Recording Biologicals
- Equipment and Instrument Sterilizatoin
- Sterility Procedures
- Customer service
- Product knowledge
- Cash handling
- Cleaning procedures
- Safety compliance
- Team collaboration
- Problem solving
- Attention to detail
- Time management
- Adaptability
Timeline
Shift Supervisor
Rising Tide Natural Market
04.2025 - 11.2025
Mental Health Support Worker
Riverview Hospital
08.2023 - 11.2024
Decontamination Technician
Maine General Medical Center
04.2023 - 04.2025
Sterile Processing Technician
Intermed
02.2023 - 04.2023
Crew member
TRADER JOES
06.2022 - 05.2023
Cashier/ Health and Wellness Department Manager
NUGGET MARKET
11.2017 - 05.2022
Boarding technician
SUNSET ANIMAL HOSPITAL
06.2013 - 11.2016
Sales representative/Store associate
KONA SURF AND SANDALS
03.2013 - 05.2013
High school diploma -
Fairfield High School