Summary
Overview
Work History
Education
Skills
Timeline
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Chloe Herrera

Waupaca,WI

Summary

Dynamic and dedicated hospitality professional with extensive experience at Indian Crossing Casino. Proven ability to excel in high-pressure environments while delivering exceptional customer service. Strong multitasking and cash handling skills, complemented by a commitment to teamwork and fostering positive guest experiences. Recognized for maintaining a clean and welcoming atmosphere.

Overview

3
3
years of professional experience

Work History

Waitress

Indian Crossing Casino
04.2023 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.

Cashier

Pick N Save
10.2023 - 02.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Wait Staff Member

Mo's Dogs LLC
04.2022 - 11.2022
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
  • Assisted in training new waitstaff members, fostering a team-oriented work environment.

Education

Waupaca High School
Waupaca, WI
05-2025

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Cash handling
  • Hospitality service expertise

Timeline

Cashier

Pick N Save
10.2023 - 02.2024

Waitress

Indian Crossing Casino
04.2023 - Current

Wait Staff Member

Mo's Dogs LLC
04.2022 - 11.2022

Waupaca High School

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