Chloe Hollister-Lapointe
Minneapolis,MN
Summary
Well-rounded professional committed to interacting with guests and resolving issues to propel customer satisfaction and enhance guest experiences. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.
Overview
8
8
years of professional experience
Work History
Ambassador, Guest Services
Hewing Hotel
Minneapolis, MN
05.2023 - Current
- Ensured a high level of customer service was maintained at all times.
- Organized and facilitated guest check-in and check-out procedures in an efficient manner.
- Managed the reception area by providing prompt, courteous and accurate responses to all enquiries.
- Monitored visitor access control systems including issuing security passes.
Theatre Usher
Hennepin Theatre Trust
Minneapolis, MN
10.2016 - 08.2023
- Greeted patrons as they entered the theatre and provided directions to seating areas.
- Provided assistance with wheelchair access, seating requests and other patron needs.
- Managed emergency situations in a timely manner while adhering to safety protocols.
- Answered questions from patrons regarding local attractions, restaurants, transportation services..
Education
High School Diploma -
Como Park Senior High School
Saint Paul, MN06-2019
Skills
- Guest Relations
- Strong interpersonal skills
- Complaint Handling
- Security awareness
- Banquets and catering
Affiliations
- Multimedia art
- Amateur Mycology
Languages
French
Professional
Accomplishments
- Shining Star at the Hewing Hotel
Timeline
Ambassador, Guest Services
Hewing Hotel
05.2023 - Current
Theatre Usher
Hennepin Theatre Trust
10.2016 - 08.2023
High School Diploma -
Como Park Senior High School
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