Summary
Overview
Work History
Education
Skills
Timeline
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Chloe Holzgrafe

Vancouver,WA

Summary

Dynamic and results-oriented professional with a proven track record in customer service and teamwork, notably at Charter Communications, Spectrum. Excelled in high-stress situations, enhancing customer loyalty and satisfaction through empathetic service and effective problem-solving. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure a teller position. Ready to help team achieve company goals.

Overview

6
6
years of professional experience

Work History

Sales Associate

AT&T
01.2019 - 11.2020
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Customer Service Representative

Charter Communications, Spectrum
01.2021 - 02.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Truck Driver

JB Hunt Transport
03.2022 - 12.2022
  • Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.

Delivery Driver

Flex
01.2023 - Current
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Managed customer inquiries and complaints in polite and professional manner.

Education

High School Diploma -

Metro East Web Academy
Portland, OR
2018

Skills

  • Positive Attitude
  • Customer Service
  • Teamwork and Collaboration
  • Dependable and reliable

Timeline

Delivery Driver

Flex
01.2023 - Current

Truck Driver

JB Hunt Transport
03.2022 - 12.2022

Customer Service Representative

Charter Communications, Spectrum
01.2021 - 02.2022

Sales Associate

AT&T
01.2019 - 11.2020

High School Diploma -

Metro East Web Academy

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Chloe Holzgrafe