Chloe Jackson
Puyallup,WA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Operations Assistant
Kohl’s
09.2020 - Current
- Pick up and assist customers with online orders, when picking orders in-store
- Delivered online orders for curbside pickup, while providing excellent customer service.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
- Minimized pricing errors by conducting regular audits of product prices and shelf labels.
- Demonstrated strong attention to detail while verifying product codes and descriptions during the price change process.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Seasonal Worker
Target
11.2019 - 01.2020
- Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
- Assisted in maintaining a clean and organized store environment, resulting in increased sales and positive customer feedback.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Completed cashier duties efficiently, ensuring accurate transactions and a pleasant checkout experience for customers.
- Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
Editorial Assistant
Jeopardy Magazine
01.2017 - 01.2019
- Enhanced editorial quality by meticulously proofreading and editing content before publication.
- Streamlined the submission process for writers, resulting in a more efficient workflow and increased productivity.
- Suggested improvements to content to enhance quality and accuracy.
- Reviewed poetry submissions for grammar, spelling, punctuation, syntax, accuracy, and compliance with quality standards.
Education
Bachelor of Arts - Creative Writing
Western Washington University
Bellingham, WA06.2019
Skills
- Customer Experience
- Attention to Detail
- Critical Thinking
- MS Office
- Customer Support
- Multitasking capabilities
Awards
- Awarded sponsorship from Western Washington University's English Department to attend Association of Writers & Writing Programs Conference Nationwide (2019)
- Awarded Dona & Elaine Westhoff Jeopardy Magazine Scholarship for “Loss” (2018)
- Western Washington University Feat. Reader for Diana Khoi Nguyen’s new Collection, Ghost Of Omnidawn (2018)
Publications
- Under A Warm Green Linden Press, published “Quarters” (2020)
- HASH Journal Launch, published “An Arsenal of Affirmations” (2020)
- Jeopardy Magazine, published “bumble-honey shoes” (2019), “Loss” & “orange” (2018)
Volunteer Experience
- National Society of Leadership and Success ( 2018/2019)
- Tacoma Rescue Mission (2012/2014)
References
Upon Request
Tessera Editorial
- Accepted into September-December 2022 cohort. Instructs and introduces young BIPOC women into/about the publishing industry. The cohort practiced sensitivity reading, developmental editing, proofreading and copyediting.
Timeline
Operations Assistant
Kohl’s
09.2020 - Current
Seasonal Worker
Target
11.2019 - 01.2020
Editorial Assistant
Jeopardy Magazine
01.2017 - 01.2019
Bachelor of Arts - Creative Writing
Western Washington University
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